Review:

Does not offer a free quote/estimate! Website is outdated and no longer offers the "green/lifetime" springs as mentioned on their website here. https://garagedoorsjacksonvillefl.com/garage-door-spring-repair Of course I was not advised of this until after the tech arrived. Online chat was cut short/disconnected while I was typing a response to the agent. Online chat should do a much better job in providing guidance especially if you're NOT going to provide a free quote! Advice to Precision: Update your website, train your chat personnel; otherwise offer free estimates and get rid of your $49 service fee (estimate fee)! Don't use the excuse of there's a plethora of springs as an excuse for not being able to provide an estimate over the phone. My advice if you're shopping around; get on the phone and ask a lot of questions or use an alternate business. 1-Star for getting someone out immediately 1-Start for installation technician's professionalism

Mr. Torres, I am sorry that we did not meet your expectations. All live chat inquiries and communication is saved and it appears that our representative explained and answered all of your questions. We offer free estimates for new doors, however when the job is a repair job and we send out a service technician we do charge a service fee of 49.00. This is common with any service based company. There is a real cost for paying service technicians to come to your home and diagnosis issues. Service companies could not possibly send technicians out to homes all over the city to give estimates for very small repair jobs. The green springs that are advertised are still an item that we carry, however with the supply chain issues that every industry is facing, we do not have any in stock and do not have a delivery date to receive them.

Review:

only bright spot was the installer. Spent about $500 on a genie opener that came with ONE remote and is not compatible with my Clicker remote keypad. So have to go buy a remote keypad and another remote. Seems even mid range genie products at home depot have two remotes and a keypad?!?!

Thank you for speaking with me. Unfortunately we were not aware the universal brand that you purchased at the store is not compatible with Genie any longer. If you would like us to help with the remote and keypad as discussed this afternoon please let me know. Thank you.

Review:

Very happy with the service and the tech was great. Will use you again.

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Knowledgeable technician. Very nice Efficient. .

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I have used the services of Precision for well over a decade. My recent experience, the replacement of two return springs, was classic. I called in the morning around 9. The technician called twice before arrival, which was EARLY! After about one hour on site, problem solved! This is why Precision is my go-to problem solver. Professional, consistent, courteous, prompt, thorough, and friendly define this company. And, over time, it has kept getting better, believe it or not. If you are not satisfied with their work, the problem probably isn't Precision!

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Reliable, knowledgeable, friendly, fast. Pleasure to have you take care of what I need done. Thanks

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The best garage door company bar none. Coltin was very professional and a great human being. Couldn't ask for more.

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Have received continuous excellent service from Precision Garage Door since very first initial contact in 2011.

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Great job.

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Great company to do business. Tim quoted us a price and stuck to it. Fast reliable and honest service.

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Installer was great, Product works great, no complaints. Please note : Last name is Josek not Kosek, thank you.

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Tech was prompt, explained options fully and performed job expertly and efficiently. Would recommend him and your company to anyone!

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Could not ask for better service, from the quote to the install everyone was very professional. The installers even worked in the pouring rain to finish the install. Highly recommended

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Timely service, everything explained, nice people

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Great job. Efficient clean and work was high quality. Will use next time.

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The tech that came to our home was very helpful and courteous. He helped my husband get the door back on the rails and helped with some questions the husband had about the opener. This is our second time using Precision and recommend them highly.

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Within minutes my problem was solved and the garage door is like new for being 18 years old. Jason was very polite and professional; I appreciate his work.

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Tech was onetime and very thorough.... Mike is a great employee....

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Wes did a superb job, very efficient and very professional. He explained every facet of the repair to my door, and springs etc. Have used Precision Door on my previous home and knew i would receive superior serrvice. I was not disappointed.

Review:

We had our garage springs and coils get into a fight with an electric cord and I thought we were totally in for it. Precision got our tech, Nate, out within 18 hours of the call. Nate was super knowledgeable, explained what went wrong and what would need to be fixed, as well as pricing before working. Based on the low price we also asked for a quote and wound up replacing our old garage opener with a belt led silent opener. Nate set more than proper expectations for the level of noise to go down, and we were blown away by just how silent our system is now! I also appreciate Nate sharing that I shouldn’t WD40 my garage door #firsttimebuyerproblems. We were referred by our neighbor and would refer others to precision!

Review:

Your guys replaced the spring on my large garage door. They arrived a few minutes earlier than expected and finished in less time than they said it would take. The door now operates better than it ever has. Great job.

Review:

Chad arrived on time, well prepared and very knowledgeable. He identified the issue promptly and provided explanation of the issue as well as corrective activities he would undertake. He waited for my approval to proceed and was extremely respectful throughout our interactions. This was my 2nd service call since you installed the opener in 2013. Each call was handled in exactly the same way: Respect, professionalism and product knowledge.

Review:

Garage door spring broke Friday afternoon. Called Precision and had an appointment for Saturday. Technician arrived during time specified. He was very knowledgeable and explained the cost to repair beforehand. He did an excellent job in a short span of time. Will definitely call Precision again when needed. Highly recommend.

Review:

How refreshing to be the recipient of great service! Chad arrived on time and quickly assessed the best remedy for my concerns. He explained everything thoroughly and spent time answering my questions. He was polite, worked quickly and efficiently, and left me with the satisfaction of money well spent! I highly recommend Precision Door Service!

Review:

Following a lightning strike at our home, many electrical items were not working, the garage door among them. I've used Precision Garage Door in the past, having found them prompt to respond, and such was the case this time. Riley actually showed up a bit early, went straight to work and had us up and running in no time. You have my sincere appreciation.

Review:

KB Beylan was very professional. He has pointed out some benefits of changing some worn out parts which will prolong the usage of the garage door and also quickly discovered current issues we had with the door. The repairs were done promptly. Thank you KB , will definitely recommend you guys from now on .

Review:

Outstanding service!! Called around 2:00pm to set up a time to fix my 2 car garage door on a Friday afternoon before a 3 day holiday weekend. The person set an appointment between 4-6 pm that day for someone to be out to fix the problem. Tim ( exceptional service tech ) called within a hour and said we would be able to be there early. I rarely have repair personal work quickly and professionally at my house. He explain clearly the options I had…once approved he accomplished the work quickly not missing anything and 45 minutes later I have a garage door back in action working better that ever. I WOULD HIGHLY RECOMMEND GARAGE DOORS OF JACKSONVILLE!!!

Review:

Wesley arrived earlier than the scheduled appointment and was finished in 90 minutes installing a new garage door opener. He was polite, courteous and very professional. He explained everything and also removed the old garage door parts. Precision Door is amazing!

Review:

Tim did a great job. We were very pleased and now have a garage door that is quiet and works great. Tim arrived early and was efficient and personable as he worked on the door. He provided all the information that we needed to register the new opener and answered all of our questions. We were so happy to have called Precision for our service.

Review:

I appreciate that Precision comes out promptly ( often same day ) and the technicians have always been very professional and efficient. I will continue to depend on them for any of my garage door needs.