Read what people are saying
about Precision Garage Door Service
Precision Garage Door Service of Jacksonvillehas received 21 reviews, averaging 3.00 Stars:
St. Augustine, FL
Product:
Jacksonville, FL
The wiring work I needed done was done well. I believe the service man "up-sold" me a bunch of other stuff I didn't request (Mostly maintenance stuff), but I would have appreciated knowing about it and being given the chance to say "yes" or "no" ahead of it being added to the work. I had asked about a new remote. He added one to the invoice, but did say I could reject it if I wanted. I kept it.
- Leon Lewek
Thank you for sharing your feedback with us. We’re glad to hear that the wiring work was completed well. We also appreciate you pointing out your concerns about the additional items on the invoice. Our technicians are trained to make recommendations when they see opportunities to improve the safety or longevity of a system, but those suggestions should always be clearly explained and approved before any work is added. Your feedback is very helpful and will be shared with our team so we can continue improving our communication and transparency during service visits. We’re happy to hear the remote worked out for you, and if you have any questions about the work that was completed, please don’t hesitate to reach out. We truly appreciate your business and the opportunity to serve you.
St. Augustine, FL
It was easy to get ahold of the company and have someone come out relatively quickly. Service rep was kind and respectful. Rep affirmed what I believed to be the issue. Only real problem was the quote to fix it was egregious. I had done research on fixing the problem before hand so I knew what parts cost. I called for assistance because I needed someone else’s expertise, but the price with Precision was way too high. I estimated a fair price for parts, labor, and a service fee to be in the ball part of $900. I called two other places which were right in the ballpark of my expectations, and I ended up paying $870 out the door. This is slightly less than half (of the cheapest option) I was quoted by Precision. Nothing wrong with my experience with the company. I just wasn’t willing to pay the clear premium expected for their expertise.
- Joe Gates
Orange Park, FL
Technician was curtious and accommodating! He attempted to help in a timely manner. I felt a belt could have fixed the problem.
- Olan Mcferrin
Ponte Vedra Beach, FL
Technician was very knowledgeable and quickly determined problem. Was able to install replacement parts same day. However, the cost to repair is outrageously high! Would advise others to shop around for another service company first.
- Stephen Santangelo
Fernandina Beach, FL
Service and technicians great! Pricing seems exorbitant!! Was in a bind or would have pursued other options.
- Joe Hastey
Jacksonville, FL
Tech was on time for an estimate for a complete garage door and opener replacement. Tech was very knowledgeable and professional. Unfortunately, the estimate has numerous problems: 1) $2000 higher than next closest estimate 2) included a much higher cost upgraded opener with features that were unwanted, not disclosed, and not discussed. 3) separate costs for items like rails were not disclosed or discussed until received in the estimate. I ended up going with another company that offered the exact same brands and models and features for over $2000 less.
- Richard Weiss
Jacksonville, FL
They do come out quickly. However, I think $940 to replace the springs are over priced. Plus the technical tried to sale me a whole list of things. If it had not been an emergency, I would have gone somewhere else!
- Doris Brady
Jacksonville, FL
The service man was very polite and concise. I just felt that at every turn, there was an attempt to “oversell” your services at An extremely high cost. I did feel he was doing his job. But your costs are too high and I would probably look elsewhere in the future.
- Joe Good
St. Augustine, FL
Good job done by crew. Left two pieces of roller that was cut off laying on floor of garage. Also receipt showed only 90 day warranty when we were verbally told one year. First time dealing with you company. Maybe we needed to look around for someone else that made sure everything was done the rest that way. The little things leave a lasting impression. Thanks
- Jerry Hudson
St. Augustine, FL
Great service, quick and friendly! However, I felt they were overpriced, especially after hearing other friends/colleagues told me what they paid for the same services.
- David Carter
Jacksonville, FL
Unfortunately the door still hangs about every tenth time it is being closed. I oiled it but did not correct.
- Scott Trundle
Jacksonville, FL
The technician was unable to fix the issue. He said that the spindle is not rotating. I contacted LiftMaster. They are shipping me a new motor. When it arrives can your technician come back and replace the motor?
- Parvez Ahmed
Mr. Ahmed, It sounds like our technician did a good job at diagnosing the issue and steered you in the right direction to getting this resolved. I apologize that we only earned a 3 star rating, as I am sure that you can understand, we are not able to warranty a product that another dealer installed. Once you receive the part, you can schedule to have us install the part and will only be charged the labor for our time to come to your home and install. Thank you!
Jacksonville, FL
I did not like that the guy works on commission and therefore was trying to sell me things I don't think I needed!! Also I called just a few minutes ago as the truck has a major oil leak!! Thank God he backed into my driveway which is painted and therefore the front of vehicle was about 3 feet from end of my driveway. I saw an oil spot about 6 inches wide and about 18 inches long and quickly got busy cleaning it!! If I had not seen it , it would have been a bigger problem but using a cleaner and then scrubbing it with a brush most came off , I then went back a second time and was able to wash it off. If my driveway had not been painted or was a paver driver, this would have been a bigger problem. I notified you guys by phone because I don't want someone else to have this problem!!!
- Diane Wilson
Green Cove Springs, FL
I will say our tech did an awesome job! However the complaint I have is to company policy of not backing parts by a warranty unless you get a package deal. Every part you can buy has a warranty at any store. They need to change this policy
- Larry Yarbrough
Product:
Jacksonville, FL
Reviews were good I was disappointed that they didn’t have the belt drive system I wanted but tech went over everything and they said they would call and set up another appointment when they get the parts in stock . Hope they get the parts soon . We’ll see if they follow through . Then I will up date the review.
- Robert Weekly
Jacksonville, FL
George priced new 16' door with same week delivery only to find we needed 18' door with 5 week delivery. Could not wait. Got 18' door in 2 days from Action G.D.Services for $200 less than Precision. Victor Dorsten
- Victor Dorsten
Jacksonville, FL
Technician could not duplicate the problem while here. He gave me a couple of points to watch for to make his diagnosis easier next time. You have replaced just about everything on the garage door, except the door itself, which is in good condition, so I was a little set back when I had to pay a $49 service charge.
- Wayne Newman
Orange Park, FL
I inspected the work done by the service technician as well as spoke to my rental tenant and I was satisfied with the work done on the garage door. My tenant informed me that he was watching the technician perform the work on the door and had to suggest and politely pointed out that the technician needed to finish the door in a professional manner so that the work was not left half undone. As I stated before, I was satisfied with the overall job of repairing the garage door, but I was unhappy that the technician who was in the process of performing less than professional workmanship on the repairs. Should the need arise again for garage door repairs either at my rental or home, I will think twice before calling Precision Overhead Garage Door Service,
- David Vignola
Product:
St. Augustine, FL
I called for service on a Saturday and was pleasantly surprised to learn that I could get service within a couple of hours and was told there was no extra charge for weekend service. The service person called before coming and arrived on time. I knew the spring was broken, but he ran a check on the entire assembly, located a problem with the bearing plates and gave me a quote for the entire job. He was efficient, knowledgeable, courteous, and even waived the service call fee because he had to leave for a short time to replace one of his missing tools. I will definitely use this company again if I need any service in the future. My garage door door now works better than ever!
- Peggy Steinberg
Product:
Jacksonville, FL
when the tech got here everything worked he did a check and could not find anything wrong. i came home just now and it would not open. i did the release and opened the door now it works fine it apears there is a short somewhere
- Charles Schramm
Thank you for the feedback. I believe that the problem has been addressed. Unfortunately, when there is a short it can be a little tricky to find. When we are there and everything is working properly, the only thing we can do is double check all the connections and wiring. Please let us know if you have any future issues. We will be glad to service them!
I had a very mixed experience with Precision Garage Door Service of Jacksonville. On the service side, this was absolutely 5-star. My garage door would not close because one of the cables had come off the pulley, and they responded very quickly late on a Friday evening when I really needed help. The technician was extremely friendly, professional, communicative, and took the time to explain everything clearly. At no point did I feel pressured into making a decision, and I want to be very fair about that. He showed me that the grooves in my pulleys were almost gone, which made sense since they are more than 20 years old, and he also pointed out that the cables were starting to wear. He recommended replacing both pulleys and cables rather than simply putting the cable back on, especially since the same issue could easily happen again soon. He also noted that my rollers were wearing out, and when I asked about replacing those too, he even contacted his manager and got that price reduced. So to be clear, I was not forced into any of these repairs. I agreed to them because, given the age of the parts and the fact that my garage door would not close, it seemed like the most practical decision at the time. My frustration is with the total cost. I understand that emergency evening service comes at a premium, and I also understand that I made the final decision to approve the work. But after everything was done, I looked up the cost of the parts themselves — the rollers, cables, and pulleys — and found that they can be purchased for under $100 total. That was incredibly disappointing to discover after paying more than $1,200 for the work. I do not work on garage doors myself because I am very cautious about the springs and the tension involved, which is why I chose to call a professional. Since it was late on a Friday and my garage door would not close, I decided to move forward with the repairs rather than spend time researching costs. Afterward, when I looked up the price of the parts and saw how low they were, I was extremely disappointed and came away feeling like I had been charged far more than was reasonable, especially since technician completed the work was done in about 90 minutes. So overall, this review is two-sided: the technician and the service experience were excellent, and I truly appreciated the fast response and friendly professionalism. But I am very disappointed in the pricing, and that is what leaves a bad overall feeling for me.
- Alex Kuehl