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Read what people are saying
about Precision Garage Door

Precision Garage Door of Jacksonville
has received 9 reviews, averaging 2.00 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The installer focused only on the positives of his door type. Did not inform me that it would look totally different the door opener on the adjacent door. Did not inform me in advance it would leave a substantial hole in the wall were the activator remote is mounted. I feel I must now replace the fully functional opener on the other door for appearance sake.
Charles Claysmith
A Response from: Jason Sheppard

Mr. Claysmith, I am sorry that we did not meet your expectations. As discussed with you at the time of service, your existing garage door openers are old and unfortunately one of them was not working well due to the age of the unit. The model of the existing openers that you have are no longer made. There is no way to replace the broken unit with a new opener and have the appearance as the other older unit in your garage because over the years the appearance of the units have been changed. As for the hole in your wall that was discovered under the existing wall station, I am sorry that the builder had such a large hole that was hidden behind the unit. As soon as we removed the unit and discovered this you stated that you have found many items in your home that the builder did similar to this. This is unfortunate and wish this was not the case, however we did not build your home. I appreciate your business and feedback and understand your concerns and hope that the work that we performed was satisfactory. If you have any issues with the unit or work performed please let us know.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am a property manager and Precision Door is a great choice to service a broken garage door and warranty their work, however I had a bad experience with the replacement of a garage door opener. The technician engaged in upselling my tenant. I will not be sending any new business to this company because of the upsell. The technician also took 4 hrs instead of his estimated 1 hr to install, which by itself is not a problem, but after 4hrs it was 11pm and he called my cell to wake me up for payment, instead of having his office call in the morning or invoice my property management company.
Cfmax Llc
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

So the reason for my 2 star rating is because I was in a desperate need. I needed a hinge replaced. When I inquired the receptionist said it would be $25 for a hinge and my service call would be waived if service was done. I removed the old hinge myself but couldn’t put a new one on. So when the young man got here he assed the situation and said I needed a whole new door. WHAT!!! I explained my job situation due to the COVID19 and I just needed to get buy for right now. No money for a whole new door. He said no way to put on new hinge. I asked if he could just put on the old hinge he said NO. I needed a hero right then. Not a $1000 bill. I called a friend who was able to send someone to fix the situation. Lubricate it and align it. All for a couple dollars. It’s as good as new. I will never refer or suggest Pricision. So sad in a time of need.
Renee White
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The service good however just to put in place two rollers back on track almost $200.00 is ridiculous, would I recommend don’t think so, if you really care about customer be glad to take your phone call
Rey Pagan
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was disappointed in the warranty. I needed the paper warranty although I was in their system for purchasing a garage door opener. They claimed that it may have been a previous owner of the home. I told the guy we built the home and I could show him documents but they still charged me $640 to fix my garage door. The repair guy didn't like me questioning him about the warranty. I was uncomfortable having to pay for something that was suppose to have a lifetime warranty.
Wesley Smith
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I did read your Ad in the mint mag. But also got a strong recommendation from my son who just had springs replaced. Proffesionalism and promptness are KEY. Your sales-rep was on time and not pushy (gave me what I wanted). Thank you for rewarding Vets with a discount !! So far, so Good!! You are the 4th I called, the first 3 SUCKED Monday they will install. Thanks
Dave Warren
Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My technician was vary professional and did really good work. Start to finish 18 min. But $266.46 to put a cable back on and adjust the pulley was vary overpriced.
Micheal Cody
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Cory responded quickly, explained our problem thoroughly, and gave us options for us to choose. Then, the proceeded to work methodically and expertly. Any time we had questions, he stopped and explained. Then, at the end he showed us how to operate all equipment and have our cars synchronized with the garage door opener. It was a pleasure to watch him work!
Ben Warren
Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had disengaged the trolley last night. After John came this morning, he raised the door back to engage and since then the door is operating properly. John did not do any repair work.
K Surappa
A Response from: Jason Sheppard

I just wanted to thank you for your business. I am glad to hear that the issue you were having was so minor and a very easy and inexpensive fix.

Service Provided:
Broken Garage Door Spring Repair