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Read what people are saying
about Precision Garage Door

Precision Garage Door of Jacksonville
has received 13 reviews, averaging 2.00 Stars:
1 2 3 4 5
Review:

Carlos dose not have any idea how to fix garage door.

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A Response from: Carlos Morales

Alisa, Thank you so much for allowing me to send our lead technician out to your home to address all of your concerns. If you need anything in the future, please let me know. Thanks again, Michelle

Kyle Daley Service Provided:
Garage Door Repair

Product:
Springs

Technicians: Kyle Daley
Review:

Technician was very professional. But, the company only works on Genie openers. I explained that I have a Liftmaster when requesting a service. They are real good repairing a door or hardware but not the liftmaster opener. Lost me as a customer for openers. I would recommend if you need a Genie. No service performed, due to not working on my products.

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Service Provided:
Garage Door Opener Repair

Review:

I have a 7ft door and a 8ft track was used now my bracket is at a 30 degree angle , I think that is a lot of stress on the bracket, I don’t like it.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Does not offer a free quote/estimate! Website is outdated and no longer offers the "green/lifetime" springs as mentioned on their website here. https://garagedoorsjacksonvillefl.com/garage-door-spring-repair Of course I was not advised of this until after the tech arrived. Online chat was cut short/disconnected while I was typing a response to the agent. Online chat should do a much better job in providing guidance especially if you're NOT going to provide a free quote! Advice to Precision: Update your website, train your chat personnel; otherwise offer free estimates and get rid of your $49 service fee (estimate fee)! Don't use the excuse of there's a plethora of springs as an excuse for not being able to provide an estimate over the phone. My advice if you're shopping around; get on the phone and ask a lot of questions or use an alternate business. 1-Star for getting someone out immediately 1-Start for installation technician's professionalism

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A Response from: Jason Sheppard

Mr. Torres, I am sorry that we did not meet your expectations. All live chat inquiries and communication is saved and it appears that our representative explained and answered all of your questions. We offer free estimates for new doors, however when the job is a repair job and we send out a service technician we do charge a service fee of 49.00. This is common with any service based company. There is a real cost for paying service technicians to come to your home and diagnosis issues. Service companies could not possibly send technicians out to homes all over the city to give estimates for very small repair jobs. The green springs that are advertised are still an item that we carry, however with the supply chain issues that every industry is facing, we do not have any in stock and do not have a delivery date to receive them.

Dalton Merritt Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Dalton Merritt
Review:

The installer focused only on the positives of his door type. Did not inform me that it would look totally different the door opener on the adjacent door. Did not inform me in advance it would leave a substantial hole in the wall were the activator remote is mounted. I feel I must now replace the fully functional opener on the other door for appearance sake.

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A Response from: Jason Sheppard

Mr. Claysmith, I am sorry that we did not meet your expectations. As discussed with you at the time of service, your existing garage door openers are old and unfortunately one of them was not working well due to the age of the unit. The model of the existing openers that you have are no longer made. There is no way to replace the broken unit with a new opener and have the appearance as the other older unit in your garage because over the years the appearance of the units have been changed. As for the hole in your wall that was discovered under the existing wall station, I am sorry that the builder had such a large hole that was hidden behind the unit. As soon as we removed the unit and discovered this you stated that you have found many items in your home that the builder did similar to this. This is unfortunate and wish this was not the case, however we did not build your home. I appreciate your business and feedback and understand your concerns and hope that the work that we performed was satisfactory. If you have any issues with the unit or work performed please let us know.

Wes Texas Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technicians: Wes Texas
Review:

I am a property manager and Precision Door is a great choice to service a broken garage door and warranty their work, however I had a bad experience with the replacement of a garage door opener. The technician engaged in upselling my tenant. I will not be sending any new business to this company because of the upsell. The technician also took 4 hrs instead of his estimated 1 hr to install, which by itself is not a problem, but after 4hrs it was 11pm and he called my cell to wake me up for payment, instead of having his office call in the morning or invoice my property management company.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

So the reason for my 2 star rating is because I was in a desperate need. I needed a hinge replaced. When I inquired the receptionist said it would be $25 for a hinge and my service call would be waived if service was done. I removed the old hinge myself but couldn’t put a new one on. So when the young man got here he assed the situation and said I needed a whole new door. WHAT!!! I explained my job situation due to the COVID19 and I just needed to get buy for right now. No money for a whole new door. He said no way to put on new hinge. I asked if he could just put on the old hinge he said NO. I needed a hero right then. Not a $1000 bill. I called a friend who was able to send someone to fix the situation. Lubricate it and align it. All for a couple dollars. It’s as good as new. I will never refer or suggest Pricision. So sad in a time of need.

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Service Provided:
Garage Door Repair

Review:

The service good however just to put in place two rollers back on track almost $200.00 is ridiculous, would I recommend don’t think so, if you really care about customer be glad to take your phone call

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Service Provided:
Garage Door Repair

Review:

I was disappointed in the warranty. I needed the paper warranty although I was in their system for purchasing a garage door opener. They claimed that it may have been a previous owner of the home. I told the guy we built the home and I could show him documents but they still charged me $640 to fix my garage door. The repair guy didn't like me questioning him about the warranty. I was uncomfortable having to pay for something that was suppose to have a lifetime warranty.

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Wes Texas Service Provided:
Garage Door Opener Repair

Technicians: Wes Texas
Review:

I did read your Ad in the mint mag. But also got a strong recommendation from my son who just had springs replaced. Proffesionalism and promptness are KEY. Your sales-rep was on time and not pushy (gave me what I wanted). Thank you for rewarding Vets with a discount !! So far, so Good!! You are the 4th I called, the first 3 SUCKED Monday they will install. Thanks

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Mark McKinnon Service Provided:
Garage Door Repair

Product:
Garage Doors

Door Designer: Mark McKinnon
Review:

My technician was vary professional and did really good work. Start to finish 18 min. But $266.46 to put a cable back on and adjust the pulley was vary overpriced.

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Service Provided:
Garage Door Repair

Review:

Cory responded quickly, explained our problem thoroughly, and gave us options for us to choose. Then, the proceeded to work methodically and expertly. Any time we had questions, he stopped and explained. Then, at the end he showed us how to operate all equipment and have our cars synchronized with the garage door opener. It was a pleasure to watch him work!

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Service Provided:
Garage Door Opener Repair

Product:
Belt Drive Garage Door Opener

Review:

I had disengaged the trolley last night. After John came this morning, he raised the door back to engage and since then the door is operating properly. John did not do any repair work.

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A Response from: Carlos Morales

I just wanted to thank you for your business. I am glad to hear that the issue you were having was so minor and a very easy and inexpensive fix.

Service Provided:
Broken Garage Door Spring Repair

Precision Door Service BBB accredited business profile BBB RATING: A+
International Door Association
Angi Certified
Military Discounts
Senior Citizen Discount
Amarr Platinum Dealer
Genie Openers
Jacksonville Area

(904) 262-6620

(904) 262-6620
Ponte Vedra Beach Area

(904) 567-3573

(904) 567-3573
St. Augustine Area

(904) 417-8900

(904) 417-8900
Orange Park Area

(904) 385-0900

(904) 385-0900
North Jacksonville Area

(904) 302-8200

(904) 302-8200
Middleburg Area

(904) 413-8989

(904) 413-8989
Atlantic Beach Area

(904) 525-8288

(904) 525-8288
Fernandina Beach Area

(904) 261-9822

(904) 261-9822
Precision Door Service
Office: (904) 638-2220
6676 Columbia Park Drive South
Jacksonville, FL 32258