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Read what people are saying
about Precision Garage Door

Precision Garage Door of Jacksonville
has received 17 reviews, averaging 1.00 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Bad experience with the first tech that came out to fix our garage door his name is Mike Danforth needs to get better people skills he left without checking his work which left an inch gap on the outside door was not flush when it was closed very poor job sloppy very unprofessional after my wife and I paying a $800 bill. We were very upset , We Called precision garage door repair because of all the reviews I saw four or five stars very disappointed when Mike Danforth left our house ! We contacted your office and they scheduled Jeremiah Phillips to come out to our residence , he was very courteous fixed all the issue and had me come and look at the work he did inside and out of the garage to be sure we were completely satisfied, did an excellent job in Fixin the issues with the garage door I would definitely recommend Jeremiah Philips to anyone in need of door repair very polite knowledgeable tech he fixed all issues with the door in a matter of approximately 20 minutes you guys should definitely hang on to this technician is good with customers and he knows his job thanks Jeremiah job well done .
Thomas & Carmen Meeham
A Response from: Jason Sheppard

Thank you for your feedback. I apologize that we didn't start out so great but I am glad we were able to send Jeremiah out and get you taken care of. I will be bringing this up to the original technician to ensure our customer service and workmanship is where it is supposed to be. Thank you again for your feedback. Without honest reviews like this we would not be where we are today.

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called your business to get an honest quote on repairing my garage door, that just needed a couple of new tracks and to attach the existing springs. The gentleman that I talked to told me that because my door had a cosmetic dent on the outside it would all need to be replaced. Instead of assuming I did not know what I was talking about, your man assumed I didn’t and quoted me over $1,500 for the cheapest replacement instead of listening to what I wanted and needed. Because of this I called Overhead Door Depot who sent a nice gentleman out who listened to what I wanted and needed and agreed that I did not need a whole new door and system and gave me an awesome quote and did an awesome repair job!! You need to have your technicians listening to what the customer wants, and not try to be salesman’s trying to update what they do t need. At some point i will replace the door because of the cosmetic dent. But I will be calling Overhead Door Depot for that!
Tammy Owen
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I would give a negative star if I could. I was at work so my wife had to deal with the technician. After 10 minutes of looking at my garage he comes to the door and says "nothing we can do but replace the springs and opener" quotes us 1200 dollars. I told my wife to pay the service fee and send him on his way. Called another company out and it was a $80 fix! It was just wiring to the sensors. Basically I lost $50 to your company for trying to take advantage of a customer.
Charlie Chadwick
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Communication between customer, scheduler, customer service and technicians is a nightmare. I got 9 emails about the same job. Had to make 4 phone calls and occupied my entire day on a very simple repair. I don’t want this posted but - I hope the management looks at this they’re the problem. The employees are actually nice.
Erik Roberts
A Response from: Jason Sheppard

Mr. Roberts - Thank you for the feedback. I am aware of the situation. I understand that this process was a little more than the normal. We arrived at your property at the time that was scheduled by you and could not get in touch with you. That caused us to have to leave the property and for you to have to reschedule at a time that you would be available. I apologize if this was a little frustrating, however I am sure that you can understand that we can not go into a home and make repairs without authorization. Again, thank you for your feedback and please let me know if you would like to discuss this further.

Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Made an appt because my neighbor had his door replaced by your company. When salesman arrived I told him I wanted door and trim just like my neighbor. The salesman told me that was NOT their door? I told him that several doors in my hood were from Precision and that the stickers advertised so? My other neighbor came out to ask the salesman a question and the salesman said I will give u a card? My neighbor just had a question and his door is from Precision. Salesman did not have a customer friendly attitude at all. I told him that I wanted stainless steel nails or screws on my trim. He advised that that was all they used. My neighbors is NOT stainless as it is rusted. So ? I did NOT pursue doing business with this company. Really a waste of my time .
Tina Weaver
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called Precision because, my friend and I tried putting in my new garage door opener and everything when according to the directions but, something got jammed and the opner wouldn't move up and down so i decided to call precision thinking we royally screwed things up. The technician that came out to my home was Tim Van Vuren. When he walked into the garage and hit the garage up and down button, the opener just hum. Tim said we're going to have to take all of this down take it apart and put it back up... What he actually did was tighten 4 bolts that didn't need yo be tighten but, i guess he was trying to kill time. He shorten the brackets that held the unit, he put in the new sensor, 8 staples and loosen something on the motor. This took less than 15 min and this man wanted to charge me the full $ 200.00 for an actually full installation and wiring. I had Tim call his office because, he was trying to pull one over on me because, I'm a woman. Little did he know, I'm a woman whose mechanically knowledge. I wouldn't recommend this company to anyone... PLEASE BE AWARE... THIS IS NOT A REPUTABLE COMPANY
Veronica Watts
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Over the weekend I manually open my garage door and and noticed that there was resistance. I forced the door upward causing a roller to pop out. The garage door has been working fine up to the is point. I called you guys to come out and put the door back on the tracks and redo the tension. Also I wanted to purchase a garage door opener, and have the up and down limit adjusted. I received a quote for $500.00. I inspected the cables on the garage door and can take pictures of them to show there is no damage present. So I asked why where replacing the springs and they are not a problem. I’ve done this may time around 4, over the 15 years I have own the house. You have never been quoted this much. When I told the tech to call the office to explain my concerns he left and did not return.
Antron Suggs
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Extremely disappointing. We made a call and explained that our learn code for the garage door is not working and it is a overhead garage door opener. The garage door is functioning absolutely fine and has only one remote working. We just wanted to program second remote and needed the learn button to function to program the same If the learn code cannot be fixed, it cannot be fixed and at that time someone could have simply told us the replacement of the garage door is 100% necessary for the another remote to function as it can surely not be fixed. The Frustration I am feeling is that I ended up paying for the service call which we did not needed in the first place had someone been honest with us. The tech never even touched the motor and just looked at it and told us it cannot be fixed. It was less than 15 second conversation, 3 minutes to receive a new garage door estimate and it took myself 2 minutes to prepare the check. This is not how truly honest and ethical companies work to grow the business. In this day and age of social media and reviews the references are a must and that is how we chose the company in the first place. Pros: They showed up 1 hour after the call.
Praful Mehta
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Potentially one of the worst conversations I have ever had with a repairman. Extremely defensive and rude. Would find any other company to work on my door in the future. Would give no stars if I could.
Paul Fadil
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Shane Van Buren was on time, professional; asking him questions didn’t throw him off task and he handled all of them politely. His work was quality. We recommend folks call Precision and have already done so for a friend.
Letha Mann
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Too expensive ???????? 400.00 for a new setup all I wanted was a spring replaced and was told I need all these different parts????and the other side would eventually break so I needed to replace something that wasn’t even broken! Will never refer this company!
Debbie Coffin
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Asked to see about repairing a portion of my door. Instead I got salesman who said I needed a whole new door. Wow. So you really dont fix anything you just use that as a means to get a salesman to my house. No thank you.
Kris Peterinelli
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Prompt and professional customer service from the beginning call in to the end installation. Thank you.
Janet Mccoy
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was given an outrageous estimate for installation of garage door panels. I was also told someone would call me the next day to schedule an appointment for repairing my door. No one CALLED and the lady who took my call initially told me everything that you guys could do, when the tech came out to assess the damage HE IN RETURN TOLD ME EVERYTHING THE COMPANY COULDN'T DO!! THIS IS VERY STRANGE BECAUSE I'VE HAD THIS COMPANY TO DO SOME REPAIR WORK FOR ME BEFORE AND IT WAS GREAT AND EFFECIENT THE TEAM DOESN'T SEEM TO BE ON THE SAME PAGE "HIGHLY DISAPPOINTED"!
Tim Jennings
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jeff was knowledgable, competent and friendly. Same day service and on time as estimated. Explained my options and answered all my questions. Will definitely use Precision again and would recommend to anyone.
Gary Winters
A Response from: Jason Sheppard

Mr. Winters, Thank you for your feedback. I am happy to hear that Jeff was competent, knowledgeable and friendly and that we were able to provide same day service and on time. Thank you very much for your business and I appreciate that you will be recommending us. It sounds like we hit the mark on customer service as we strive for and just curious if there is anything we could do better to have a better star rating? Thank you very much for your business and feedback. Jason Sheppard

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Elected not to use Precision as I felt bait-n-switched and then price gouged! Your tech quoted me nearly $550 for a garage door opener you can purchase anywhere for a $150. He then quoted another $300 plus for installation for a grand total of roughly $850!! Most garage door companies have a standard cost for installation of an opener/tune up and most of them are around $100. I got everything fixed for $250 which is what this job should have cost. I think your tech saw my home and neighborhood and thought I could afford to pay more.
Shawn Zinszer
A Response from: Jason Sheppard

Mr. Zinszer, I apologize for the experience that you are describing. When we came to your home over a month ago, we left you with an estimate for replacing your opener. The prices that you are stating do not match the estimate that we provided to you. The installation and all cost for the completion of the job are included in the estimate that was provided to you as you. We have been in business for many years and serve over 10,000 customers locally per year, and I can assure you that our pricing is consistent and competitive to the local market. Our pricing is set based upon the current material and labor cost and has nothing to do with the neighborhood or home that you live in. Please feel free to contact me if you would like to discuss further. Thank you.

Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very dissatisfied customer. I ordered True White doors and what was installed was grey doors. I raise this issue immediately following the install and was told the grey is white. Waiting for this to be made right...
Ernie Menendez
A Response from: Jason Sheppard

Mr. Menendez, As soon as this was brought to our attention, we stopped what we were doing and had a technician return back to your home immediatley. The new door that was installed was in fact True White. Your home has a grey trim painted around the door that is reflecting a shadow on the door. The paint color on the door is a very bright white color. Since then you decided to change the window design that was choosen and installed on your door and I believe that we have already made the changes for you. Thank you for the business and letting us work through the concerns you had. Please let us know if you have any further questions or concerns in the future.

Service Provided:
Install Garage Doors
Product:
Garage Doors