HASSLES OVER WARRANTY. The motor unit failed while door was opening. Spoke to their warranty dept, ensured it was under warranty ("yes, it's the whole unit attached to the ceiling we'll replace" - her words.) tech comes out next day and plays semantics about motor, motorhead, etc. Make calls, comes back, makes more calls. Even though they know what equipment I have and what the problem was, didn't have proper parts to do fix. Not happy. Maybe they should take part of their advertising budget and fund their warranty obligations, and they won't have to nickel and dime customers so much.

- John Arcidiacono

Not Happy with my Service, We are a Military Family and my spouse it’s a Real Estate Agent! We had searched prices around and the cost for Spring replacements were around $400 mark when the Rep Texas showed up we feel he used the Bait and switch tactics with his presentation and lab top, he never showed us the high end we where paying for he just showed the prices and with all the different types of springs you carry how do we know which one is which,,, And to top it off and confirm our suspicions of being taken bye his bait and switch sales tactic, On his way to his truck after we paid him he even Yahoo to his truck saying “ I love Saturday’s overtime! We are really considering putting a complaint with the Better Business Bureau since we feel we were taking advantage of our situation and we’re a Victim of your unethical business Bait and switched Practices!

- Jose martinez

Jose, we strive to provide fair and transparent pricing to all our customers, and it's concerning to hear that you feel you were overcharged. We value your feedback and would like to investigate this matter further to ensure that such incidents are not repeated in the future. We'd like the opportunity to address your concerns directly and make things right. Please reach out to me at 904-268-3372 at your earliest convenience. I'll be more than happy to listen to your feedback, discuss the situation in detail, and work towards a resolution that meets your expectations. Your satisfaction is important to us, and we're committed to ensuring you receive the service you deserve. Thank you for bringing this to our attention, and we look forward to the opportunity to serve you better.

Came out and acted like everything was falling apart and quoted $1800 to replace motor and springs. Got the job done with another company for less than $500 Get a second opinion!

- Curtis Dexter

Tech was professional, and arrived on time. Price was exorbitant and no invoice was left. $2600 bucks for a $468 opener and a new spring system. No mounting replacement, no new rail. If I had an invoice maybe I could make sense of the charges, but I don't.

- Justin Wood

I have used you in the past, but I will be taking my business elsewhere. All other Precision Door Branches offer some type of payment plan, why can't you?

- Bruce Kaufmann

Mr Sheppard, I have ignored answering your message about my garage door thst your co installed Jan 23. The reason we changed the other door was because it was old and leaking. To my surprise this is the worse thing I have ever hired replace as it leaks all the way across and I had to squeeze buckets of rain water out of my towels this week. I also had three live earth worms under the sandbags when I moved them. I called right after the first rain and a young man came out here and said as usual the concrete was unlovely. This week was the worse yet. I am 78 years old and my husband is here and disabled. Now we have ordered a strip of something to put across the bottom at $330.00 more dollars and I think it will just pour under it too. I have to wait a couple weeks for my brother in law to come from Ga to install it. Never have I ever seen such poor quality work. Would never recommend your co to anyone. Thank you for reading, Marie Thomas 4628 Baden kane Jacksonville, fl, phone 9043810025, thanks for reading done have a problem with any of the techs as I guess they tried.

- Marie Thomas

Mrs. Thomas, I am sorry that you are experiencing an issue with water getting into your garage. This appears to be a drainage issue with your driveway. The new garage door was installed to the manufacturer specs and the Florida building code. A garage door that is installed correctly will help keep water out of the garage as long as the surrounding area is draining properly, however a garage door will not keep water from coming in that is draining back to the door opening. When the concrete is not level the seal on the bottom of the door will help but the water will always find a way in since the door has to be installed with enough space on the sides to allow the door to function and move correctly. The only permanently way to fix this issue that you have experienced with the torrential downpours that we have seen in the last couple of weeks will be to have some design a drainage plan and have the water drain properly away from the home.

I gave you 5 stars on google but then I saw my invoice and I gave a check in full but the invoice does not state that is shows a full balance and also I did not get the senior citizen discount that I got last year as I am 77 years old. So you overcharged me and I am not happy about that as your tech was here only 15 minutes and just had to reset the motor and lubricate the system should not have been $142,98 sorry your tech did me wrong.

- Monica Cox

Thank you for taking the time to let us know about your experience and for talking to me this morning. I am glad we were able to get this worked out and if you need anything in the future please let me know.

only bright spot was the installer. Spent about $500 on a genie opener that came with ONE remote and is not compatible with my Clicker remote keypad. So have to go buy a remote keypad and another remote. Seems even mid range genie products at home depot have two remotes and a keypad?!?!

- Thomas Gaddis

Thank you for speaking with me. Unfortunately we were not aware the universal brand that you purchased at the store is not compatible with Genie any longer. If you would like us to help with the remote and keypad as discussed this afternoon please let me know. Thank you.

Your company came recommended by a work associate of mine. I was told my motor was seizing up and I needed a new one. I received a quote of 584.00. I ended up paying the $49.00 charge and sending the tech on his way. A friend of mine came over and fixed the issue in about a half hour for free.

- Toni Walser

prompt..courteous..Excelent.happy to recommend..

- Sam Foley

The workers was nice and on time, the door is beautiful and works great,would highly recommend your company.

- MELINDA HAWKINS

Totally disappointed! First of all chatting with the rep on line i wasnt tild that they only have Genie products! I was then told i have two choice both were 550 each with a lifetime warranty so we said ok he cane back to the garage and said this door is not in good shape we can out the opener on at 550 but can only give you a two year warranty! Now why would i pay 550 for a two year warranty instead of a lifetime warranty real ! So needless to say charged me the service fee if 49.00 please be aware ! Was her less than 15 mins and iam out if 49.00 and mind you this company came out years ago to fix the veru dame garage door’ ism just saying needless to say no new opener installed calling another company

- Daisy Mcllellan

Bad experience with the first tech that came out to fix our garage door his name is Mike Danforth needs to get better people skills he left without checking his work which left an inch gap on the outside door was not flush when it was closed very poor job sloppy very unprofessional after my wife and I paying a $800 bill. We were very upset , We Called precision garage door repair because of all the reviews I saw four or five stars very disappointed when Mike Danforth left our house ! We contacted your office and they scheduled Jeremiah Phillips to come out to our residence , he was very courteous fixed all the issue and had me come and look at the work he did inside and out of the garage to be sure we were completely satisfied, did an excellent job in Fixin the issues with the garage door I would definitely recommend Jeremiah Philips to anyone in need of door repair very polite knowledgeable tech he fixed all issues with the door in a matter of approximately 20 minutes you guys should definitely hang on to this technician is good with customers and he knows his job thanks Jeremiah job well done .

- Thomas & Carmen Meeham

Thank you for your feedback. I apologize that we didn't start out so great but I am glad we were able to send Jeremiah out and get you taken care of. I will be bringing this up to the original technician to ensure our customer service and workmanship is where it is supposed to be. Thank you again for your feedback. Without honest reviews like this we would not be where we are today.

I called your business to get an honest quote on repairing my garage door, that just needed a couple of new tracks and to attach the existing springs. The gentleman that I talked to told me that because my door had a cosmetic dent on the outside it would all need to be replaced. Instead of assuming I did not know what I was talking about, your man assumed I didn’t and quoted me over $1,500 for the cheapest replacement instead of listening to what I wanted and needed. Because of this I called Overhead Door Depot who sent a nice gentleman out who listened to what I wanted and needed and agreed that I did not need a whole new door and system and gave me an awesome quote and did an awesome repair job!! You need to have your technicians listening to what the customer wants, and not try to be salesman’s trying to update what they do t need. At some point i will replace the door because of the cosmetic dent. But I will be calling Overhead Door Depot for that!

- Tammy Owen

I would give a negative star if I could. I was at work so my wife had to deal with the technician. After 10 minutes of looking at my garage he comes to the door and says "nothing we can do but replace the springs and opener" quotes us 1200 dollars. I told my wife to pay the service fee and send him on his way. Called another company out and it was a $80 fix! It was just wiring to the sensors. Basically I lost $50 to your company for trying to take advantage of a customer.

- Charlie Chadwick

Communication between customer, scheduler, customer service and technicians is a nightmare. I got 9 emails about the same job. Had to make 4 phone calls and occupied my entire day on a very simple repair. I don’t want this posted but - I hope the management looks at this they’re the problem. The employees are actually nice.

- Erik Roberts

Mr. Roberts - Thank you for the feedback. I am aware of the situation. I understand that this process was a little more than the normal. We arrived at your property at the time that was scheduled by you and could not get in touch with you. That caused us to have to leave the property and for you to have to reschedule at a time that you would be available. I apologize if this was a little frustrating, however I am sure that you can understand that we can not go into a home and make repairs without authorization. Again, thank you for your feedback and please let me know if you would like to discuss this further.

Made an appt because my neighbor had his door replaced by your company. When salesman arrived I told him I wanted door and trim just like my neighbor. The salesman told me that was NOT their door? I told him that several doors in my hood were from Precision and that the stickers advertised so? My other neighbor came out to ask the salesman a question and the salesman said I will give u a card? My neighbor just had a question and his door is from Precision. Salesman did not have a customer friendly attitude at all. I told him that I wanted stainless steel nails or screws on my trim. He advised that that was all they used. My neighbors is NOT stainless as it is rusted. So ? I did NOT pursue doing business with this company. Really a waste of my time .

- Tina Weaver

I called Precision because, my friend and I tried putting in my new garage door opener and everything when according to the directions but, something got jammed and the opner wouldn't move up and down so i decided to call precision thinking we royally screwed things up. The technician that came out to my home was Tim Van Vuren. When he walked into the garage and hit the garage up and down button, the opener just hum. Tim said we're going to have to take all of this down take it apart and put it back up... What he actually did was tighten 4 bolts that didn't need yo be tighten but, i guess he was trying to kill time. He shorten the brackets that held the unit, he put in the new sensor, 8 staples and loosen something on the motor. This took less than 15 min and this man wanted to charge me the full $ 200.00 for an actually full installation and wiring. I had Tim call his office because, he was trying to pull one over on me because, I'm a woman. Little did he know, I'm a woman whose mechanically knowledge. I wouldn't recommend this company to anyone... PLEASE BE AWARE... THIS IS NOT A REPUTABLE COMPANY

- Veronica Watts

Over the weekend I manually open my garage door and and noticed that there was resistance. I forced the door upward causing a roller to pop out. The garage door has been working fine up to the is point. I called you guys to come out and put the door back on the tracks and redo the tension. Also I wanted to purchase a garage door opener, and have the up and down limit adjusted. I received a quote for $500.00. I inspected the cables on the garage door and can take pictures of them to show there is no damage present. So I asked why where replacing the springs and they are not a problem. I’ve done this may time around 4, over the 15 years I have own the house. You have never been quoted this much. When I told the tech to call the office to explain my concerns he left and did not return.

- Antron Suggs

Extremely disappointing. We made a call and explained that our learn code for the garage door is not working and it is a overhead garage door opener. The garage door is functioning absolutely fine and has only one remote working. We just wanted to program second remote and needed the learn button to function to program the same If the learn code cannot be fixed, it cannot be fixed and at that time someone could have simply told us the replacement of the garage door is 100% necessary for the another remote to function as it can surely not be fixed. The Frustration I am feeling is that I ended up paying for the service call which we did not needed in the first place had someone been honest with us. The tech never even touched the motor and just looked at it and told us it cannot be fixed. It was less than 15 second conversation, 3 minutes to receive a new garage door estimate and it took myself 2 minutes to prepare the check. This is not how truly honest and ethical companies work to grow the business. In this day and age of social media and reviews the references are a must and that is how we chose the company in the first place. Pros: They showed up 1 hour after the call.

- Praful Mehta

Potentially one of the worst conversations I have ever had with a repairman. Extremely defensive and rude. Would find any other company to work on my door in the future. Would give no stars if I could.

- Paul Fadil

Shane Van Buren was on time, professional; asking him questions didn’t throw him off task and he handled all of them politely. His work was quality. We recommend folks call Precision and have already done so for a friend.

- Letha Mann

Too expensive ???????? 400.00 for a new setup all I wanted was a spring replaced and was told I need all these different parts????and the other side would eventually break so I needed to replace something that wasn’t even broken! Will never refer this company!

- Debbie Coffin

Asked to see about repairing a portion of my door. Instead I got salesman who said I needed a whole new door. Wow. So you really dont fix anything you just use that as a means to get a salesman to my house. No thank you.

- Kris Peterinelli

Prompt and professional customer service from the beginning call in to the end installation. Thank you.

- Janet Mccoy

I was given an outrageous estimate for installation of garage door panels. I was also told someone would call me the next day to schedule an appointment for repairing my door. No one CALLED and the lady who took my call initially told me everything that you guys could do, when the tech came out to assess the damage HE IN RETURN TOLD ME EVERYTHING THE COMPANY COULDN'T DO!! THIS IS VERY STRANGE BECAUSE I'VE HAD THIS COMPANY TO DO SOME REPAIR WORK FOR ME BEFORE AND IT WAS GREAT AND EFFECIENT THE TEAM DOESN'T SEEM TO BE ON THE SAME PAGE "HIGHLY DISAPPOINTED"!

- Tim Jennings

Jeff was knowledgable, competent and friendly. Same day service and on time as estimated. Explained my options and answered all my questions. Will definitely use Precision again and would recommend to anyone.

- Gary Winters

Mr. Winters, Thank you for your feedback. I am happy to hear that Jeff was competent, knowledgeable and friendly and that we were able to provide same day service and on time. Thank you very much for your business and I appreciate that you will be recommending us. It sounds like we hit the mark on customer service as we strive for and just curious if there is anything we could do better to have a better star rating? Thank you very much for your business and feedback. Jason Sheppard

Elected not to use Precision as I felt bait-n-switched and then price gouged! Your tech quoted me nearly $550 for a garage door opener you can purchase anywhere for a $150. He then quoted another $300 plus for installation for a grand total of roughly $850!! Most garage door companies have a standard cost for installation of an opener/tune up and most of them are around $100. I got everything fixed for $250 which is what this job should have cost. I think your tech saw my home and neighborhood and thought I could afford to pay more.

- Shawn Zinszer

Mr. Zinszer, I apologize for the experience that you are describing. When we came to your home over a month ago, we left you with an estimate for replacing your opener. The prices that you are stating do not match the estimate that we provided to you. The installation and all cost for the completion of the job are included in the estimate that was provided to you as you. We have been in business for many years and serve over 10,000 customers locally per year, and I can assure you that our pricing is consistent and competitive to the local market. Our pricing is set based upon the current material and labor cost and has nothing to do with the neighborhood or home that you live in. Please feel free to contact me if you would like to discuss further. Thank you.

Very dissatisfied customer. I ordered True White doors and what was installed was grey doors. I raise this issue immediately following the install and was told the grey is white. Waiting for this to be made right...

- Ernie Menendez

Mr. Menendez, As soon as this was brought to our attention, we stopped what we were doing and had a technician return back to your home immediatley. The new door that was installed was in fact True White. Your home has a grey trim painted around the door that is reflecting a shadow on the door. The paint color on the door is a very bright white color. Since then you decided to change the window design that was choosen and installed on your door and I believe that we have already made the changes for you. Thank you for the business and letting us work through the concerns you had. Please let us know if you have any further questions or concerns in the future.