Review:

Does not offer a free quote/estimate! Website is outdated and no longer offers the "green/lifetime" springs as mentioned on their website here. https://garagedoorsjacksonvillefl.com/garage-door-spring-repair Of course I was not advised of this until after the tech arrived. Online chat was cut short/disconnected while I was typing a response to the agent. Online chat should do a much better job in providing guidance especially if you're NOT going to provide a free quote! Advice to Precision: Update your website, train your chat personnel; otherwise offer free estimates and get rid of your $49 service fee (estimate fee)! Don't use the excuse of there's a plethora of springs as an excuse for not being able to provide an estimate over the phone. My advice if you're shopping around; get on the phone and ask a lot of questions or use an alternate business. 1-Star for getting someone out immediately 1-Start for installation technician's professionalism

Mr. Torres, I am sorry that we did not meet your expectations. All live chat inquiries and communication is saved and it appears that our representative explained and answered all of your questions. We offer free estimates for new doors, however when the job is a repair job and we send out a service technician we do charge a service fee of 49.00. This is common with any service based company. There is a real cost for paying service technicians to come to your home and diagnosis issues. Service companies could not possibly send technicians out to homes all over the city to give estimates for very small repair jobs. The green springs that are advertised are still an item that we carry, however with the supply chain issues that every industry is facing, we do not have any in stock and do not have a delivery date to receive them.

Review:

I have used the services of Precision for well over a decade. My recent experience, the replacement of two return springs, was classic. I called in the morning around 9. The technician called twice before arrival, which was EARLY! After about one hour on site, problem solved! This is why Precision is my go-to problem solver. Professional, consistent, courteous, prompt, thorough, and friendly define this company. And, over time, it has kept getting better, believe it or not. If you are not satisfied with their work, the problem probably isn't Precision!

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Within minutes my problem was solved and the garage door is like new for being 18 years old. Jason was very polite and professional; I appreciate his work.

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Chad arrived on time, well prepared and very knowledgeable. He identified the issue promptly and provided explanation of the issue as well as corrective activities he would undertake. He waited for my approval to proceed and was extremely respectful throughout our interactions. This was my 2nd service call since you installed the opener in 2013. Each call was handled in exactly the same way: Respect, professionalism and product knowledge.

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KB arrived exactly on time. Kind, professional and possesses a positive work ethic. Assessed our garage door issue while explaining it thoroughly. It was a big job and it was completed quickly and efficiently. A+ for KB.

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Fast, professional service at a reasonable price. Our tech was polite and very helpful.

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Dan and Vernon showed up right on time and worked hard all day /was very hot. They were very professional and thorough. Best of all wife happy ???? many thanks wjbomster

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Opener stopped working correctly. Called Precision and able to get appointment and Nate arrived and installed a new unit. Removal, install and cleanup done very efficiently and professionally.

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We had noticed that our garage control box was failing, from time to time, to open the garage door. (The wireless controller in the car was always working.) 1. We called, and the technician came out. He seemed to do a good overall review. He found a poorly connected wire attached to the back of motor assemble. Unfortunately, he never saw a real failure while he was here. But, it looked like maybe he had fixed it. 2. Within a very few days, we had some more of the same failures (although they were not quite as often as before). 3. So, we called again, and he came out. He had concluded that the problem was in the motor assembly itself, and he said that the only solution was to replace it with a new motor system. So, we had him do that. So far, we have had no more problems since he installed the new assembly. We do also note that the overall noise does seem to be a bit less noisy.

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They are the best. Have called them several times and always on time, efficient, and fair price. Call them they are the best garage door company around here.

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We've used your company twice before and have always been pleased with the results. Chad was an excellent representative, explained eveything and was a pleasure to work with. We selected the high Cycle Gold Package so it included numerous materials. Thanks for your quick and efficient service!

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Chad is the best!! He did a great job of fixing our garage door issues and made sure he answered all of our questions. He’s professional and knowledgeable. Excellent customer service!!

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Quick appointment and timely, efficient service. Very professional technician.

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Precision came out the day I called, Chad was great. He worked quickly to fix the problem and fixed the door up with the parts it needed. Also with a one year warranty. Thanks Chad!!

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Found on Google

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Reilly, our technician, was on time, was efficient and courteous. Pleased with his service.

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Five star. My service tech, Tim, was awesome -- courteous, knowledgeable, skilled problem solver and clearly well trained. The best!

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I I recommend Precision Door Service to anyone who would wants professional, knowledgeable and on time service.

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Reggie, our technician arrived promptly and was friendly, professional and knowledgeable. He reviewed our problem and gave us a reasonable estimate of the repair before starting. He made the necessary repairs and adjustments in a timely manner. I would highly recommend Precision. Thank you Reggie!

Review:

Our main garage door opener failed us on Friday before the July 4th Holiday weekend. I found Precision covered our area and called and got a same day appointment. The tech Frank was fantastic with the installation of a new opener and had us back in business in short order. Both of our doors were programmed in with both of our vehicles and the remotes. I would recommend Precision highly from my experience and Frank was great to have complete the replacement.

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Thank you to the whole team! I called on a holiday Saturday and within one hour our Techician Reggie had our door serviced. His absolute Honesty made my 4th of July weekend. He skillfully checked all of the door components and did a detailed PMA and all our doors problems gone.Thank you Reggie! Dave and Cheryl

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We used them in the past and they did an excellent job. So when our garage doors needed maintenance we called Precisions.

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Riley was a wonderful service representative of your company. I so appreciated his thorough explanation of the parts that needed to be replaced but there was no pressure on one of them. It could have waited but I wanted it replaced.

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Precision Door is the best--very responsive, knowledgeable, and they get the job done!

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The service person was very professional made my experience with Prescision Door Company excellent!

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Super impressed! I called around 330pm for an appointment. By 400pm the techs were at my house and by 445pm the service was done and the garage is working great! Super impressed with their turnaround time and their professionalism. The techs were amazing!

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Very knowledgeable technician. Very personable. The best!!

Review:

I called you a few hours ago. You came out and fixed the wiring and adjusted my sensors. Door functions as it should. You didn’t try to sell me a new garage door opener, just fixed the one I have. Great service. I have your sticker and phone number by my opener in case I need you again. Thanks for your good honest work!

Review:

Wonderful experience! Fast, easy, expert technician (Nate) Nate was so professional and respectful of property! He provided great service and was sure I was well educated about the new opener!

Review:

I was very happy to have such a fast response to my request for an appointment. Called yesterday ( A Holiday) and have someone here today to fix my Garage Door. Chad Martin was very nice and knowledgeable about the problems I had. He fixed them all!!! New outdoor remote and repairs to the door. All working well when he left my home.