Rey Gonzalez
Average: 4.71 stars
Rey Gonzalez's Bio:
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Technicians: Rey Gonzalez
Jacksonville, FL
Precision Garage Door Service sets the standard for all others to emulate. Service was beyond every expectation. Ray, our service representative, was a true professional. He guided me through every repair issue and option. Ray epitomized personable professionalism, whom you would expect!!! I highly recommend Precision Garage Door Service. I definitely will call them in the future.
- Martin Kosiek
Jacksonville, FL
I had a tech come out to my house today to give me a quote on replacing the balance springs. He did give me a quote back at $2,400 dollars, yes that is correct, $2,400 dollars. So being a shop around guy, I reached out to two smaller mom and pop shops and got quotes back at 450-800 dollars. So luckily by shopping around saved me thousands. Thanks for never your company ever again!
- Mike Y
Thank you for taking the time to share your experience. We understand your frustration regarding the difference in pricing. Our quotes include not only the parts, but also professional installation, warranty, and the assurance that the work is completed to industry and safety standards. Additionally, the quote was not for a basic spring replacement. This quote was for a torquemaster system conversion, which included springs, end bearing plates, center bearing plate, drums, cables, and a torsion tube. While we may not always be the lowest estimate, we do strive to provide long-term value, service, and peace of mind for our customers. We’re truly sorry to hear we did not meet your expectations this time, but we appreciate your feedback and wish you the best moving forward.
St. Augustine, FL
Could not have asked for a better company to work with! Not only did they get me in the same weekend I sent the first message, but everything was online and seamless! They had a plethora of time slots available, and the service tech called on his way to make sure I was still good for his arrival time. Once Ray (sweet as could be and highly recommend you ask for him!) was here, he politely listened to my concerns, proceeded to diagnose the problem after troubleshooting, explained the issue, provided options that worked within my budget and completed all the work within two hours, *including* impeccably cleaning up after himself! For your sake I hope your garage doesn’t fail BUT if it does or you’re just looking for an upgrade, these are the folks to call! Thank you Ray for all your help!
- Lauren Margolin
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Technicians: Rey Gonzalez
Jacksonville, FL
I appreciate the same day service and the tech was very polite and professional and cleaned up afterwards. My garage door is now very quiet and works great!
- Stephanie Murray
St. Augustine, FL
Technician was professional and courtesy. Technician arrived within the time frame indicated by the representative. Technician explained the job in layman terms and completed the job quickly. I would highly recommend Precision Garage Door Service.
- Donna Power
St. Augustine, FL
Rey was outstanding. He responded this morning after I made a request last night. He quickly resolved the issue (door had been painted shut by from the outside by recent exterior painters hired by the HOA). Rey fixed the issue within minutes so I was able to get my car out. Outstanding service. I will definitely call on Precision of Jacksonville for any future needs. Five stars!
- Tim Anderson
Ponte Vedra Beach, FL
Ray was great! This kid showed up on time, on a short notice job on a Sunday and really not an emergency. I saw there was an appointment available, for no additional charge on the weekend, and jumped at it...Ray let me know he was on the way and once arrived, walked me through his inspection process and what my options were for the repair and the cost. Great work!
- Christopher Benoit
St Johns, FL
Rey came out on a Sunday and had my garage door operating again. Plus, he did a complete check and pointed out several areas that needed attention. Rey was very efficient and extremely knowledgeable. Precision is now my go-to company for future garage door maintenance.
- CHERYL FRANZINO
Jacksonville, FL
Such great service, easy to get an appointment, Rey our technician was so helpful and explained everything that was going to need to be fixed and then it was done and fixed in less than 2 hours, brand new equipment set up as needed on our ancient garage door, and helped me set up WiFi connection before he left so my garage door is the easiest access it’s ever been! Thanks Rey!
- Kelsea Piel
Jacksonville Beach, FL
Our garage door arm broke off this morning when I tried to open. I called Precision and they gave same day appointment. Technician Rey was very professional and knowledgeable. He was able to repair the arm to make everything work properly. He also gave suggestions on replacing the opener and door. For now this was our best and cheapest outcome. Will definitely call Precision in future when we are able to replace.
- Candy Haughey
Jacksonville, FL
I chose them because of the quality work they did for me in the past. They arrived on time completed the job on time. Why would I call anyone else? Thanks guys.
- Bud Halliwell
Jacksonville, FL
Ray was professional and courteous. He explained the issue we had and made suggestions to help us make a better informed decision. He went above and beyond to make sure we were comfortable every step of the way. Great asset to your company.
- MG
Jacksonville, FL
Ray Gonzalez arrived within 30 minutes and had the spring replaced within an hour. He also lubricated the door and ensured it worked properly. He communicated everything he would do and did a great job.
- David Starr
Precision Garage Service met my expectations, thanks to the courteous and professional service I received from their service agent, Rey. He arrived early and took the time to explain the various options available to me. He didn't try to oversell and did an excellent job in completing the replacement of my garage opener.
- Robert L.