Dalton Merritt
Average: 4.93 stars
Dalton Merritt's Bio:
Hi, My name is Dalton. Customer satisfaction is what I strive for. On my free time, I enjoy fishing and working on vehicles.
Jacksonville, FL
St. Augustine, FL
Does not offer a free quote/estimate! Website is outdated and no longer offers the "green/lifetime" springs as mentioned on their website here. https://garagedoorsjacksonvillefl.com/garage-door-spring-repair Of course I was not advised of this until after the tech arrived. Online chat was cut short/disconnected while I was typing a response to the agent. Online chat should do a much better job in providing guidance especially if you're NOT going to provide a free quote! Advice to Precision: Update your website, train your chat personnel; otherwise offer free estimates and get rid of your $49 service fee (estimate fee)! Don't use the excuse of there's a plethora of springs as an excuse for not being able to provide an estimate over the phone. My advice if you're shopping around; get on the phone and ask a lot of questions or use an alternate business. 1-Star for getting someone out immediately 1-Start for installation technician's professionalism
- Jason Torres
Mr. Torres, I am sorry that we did not meet your expectations. All live chat inquiries and communication is saved and it appears that our representative explained and answered all of your questions. We offer free estimates for new doors, however when the job is a repair job and we send out a service technician we do charge a service fee of 49.00. This is common with any service based company. There is a real cost for paying service technicians to come to your home and diagnosis issues. Service companies could not possibly send technicians out to homes all over the city to give estimates for very small repair jobs. The green springs that are advertised are still an item that we carry, however with the supply chain issues that every industry is facing, we do not have any in stock and do not have a delivery date to receive them.
Ponte Vedra Beach, FL
Had a double double install. 2 garage doors, new springs, new rollers and two new belt drive openers. Our installer, Dalton was excellent, completing this project in two hours. He was knowledgeable, professional, motivated and eager to see me pleased. He even graciously put up with my presence and questions! Precision, you've got a good one here. Now if everything installed lasts well I'll call it perfect.
- Jim Castellano
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Technicians: Dalton Merritt
Ponte Vedra Beach, FL
Several years ago (over 5) I had Precision replace my entire Garage door, rails, sensors and motor. They did excellent work and this was the first problem I have had. Stuff happens and mechanical systems fail. I called, they booked quickly after a few diagnostic questions. Less than 24 hours later, Dalton was on site to address the problem. They try to give same day service but I called after 4 and told them it was not an emergency. It just quit working. It was not a house electrical problem. He has excellent product knowledge, quickly diagnosed the problem (Faulty wall switch), gave me an initial cost estimate, and had the system up and running within the cost he quoted. Checked and lubed the mechanical parts and fully functionally tested the rest of the system (remote transmitters etc). Professional in every way. Easy to book, on time, good communication prior to arrival, parts on the service vehicle and a quick repair at a reasonable price. What more could you ask for. The same as my first experience with Precision several years ago.
- James Ross
Orange Park, FL
Dalton was professional, extremely knowledgeable, courteous and efficient. Problem solved to my complete satisfaction with no downtime!
- Robin Geer
Middleburg, FL
Dalton was very professional and knowledgeable! We appreciate the work that was completed on our garage and it is working better than it was before!
- Carlos Smiley
Ponte Vedra Beach, FL
Dalton came out the same day I called Precision and fixed a very broken garage door. I love this company and would use them again!
- Sharon Whipple
Jacksonville, FL
I'm very happy I chose Precision to repair my garage door. My service technician, Dalton, was extremely professional, friendly, and efficient. After discussing several options to fix my problem, Dalton quickly did the install, tested the system, and cleaned up after himself. There was no sales pitch or pressure and Dalton answered all of my questions and helped me make what I think was the best solution for my problem. I'll definitely be a repeat customer with Precision and kudos to management if all of their service technicians or as efficient as Dalton
- Steve Chaney
Jacksonville, FL
I was not at home when he performed the work. I haven't had a chance to go over the door. I'm hoping to receive a work order to compare what was done. All I know is my door works and I have put my trust in Precision Door.
- Ben Jackson
Jacksonville, FL
Dalton was professional, knowlegable, and personable. Assessed the problem quickly, and gave us options, one which saved us money. Will be calling them for future service.
- Connie & Charles Hartle
Jacksonville, FL
Immediate response to my initial call. Quick & convenient appointment made. Dalton (technician) actually able to come an hour earlier, did full inspection, identified and corrected problem, made recommendations (which I accepted). Precision is now my garage door service company - great experience. Dalton a credit to the company.
- Ron Norvelle
Jacksonville, FL
Called on a Friday to get information as you were recommended by a friend. Appointment and install the next day at 10am! Dalton was very informative on install and did a great job. Would highly recommend Precision.
- Paul Shami
Orange Park, FL
showed up on time....explained all options for servicing...effectively did his tasks...very happy... preformed basic maintenance....
- Hugh Hopkins
Jacksonville, FL
Dalton was very informative and efficient. He did a great job and very pleased with his work.
- Michael & Rebecca Clark
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Technicians: Dalton Merritt
Jacksonville, FL
Very professional and wonderful to work with ! Highly recommend them!!
- Cynthia Janssen
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Technicians: Dalton Merritt
Orange Park, FL
Dalton was awesome. Very efficient - got here in a timely manner and completed the repair quickly and flawlessly. Dalton "ROCKS"!
- Laura Janowicz
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Technicians: Dalton Merritt
Orange Park, FL
Dalton provided excellent service with the repairs needed. I would highly recommend Precision Garage Door Service.
- R Edwards
Fleming Island, FL
Prompt and professional service - good price - Dalton really was nice to work with and knows what he's doing! We are really glad we called you to repair our garage door. Thanks!
- James Borah
St. Augustine, FL
Dalton went the extra mile to arrive 45 minutes early than the appt time. He clearly explained the purpose of torquemaster which wasn't sufficient enough to support the weight of door. He replaced one broken guide wheel at no charge. He suggested to upgrade the torquemaster soon.
- Richard Hood
Jacksonville, FL
Dalton, their technician, arrived on time. He is very knowledgeable and friendly. He asked the right questions, explained procedures, and got right to work. My door works perfectly now. I highly recommend this company.
- Steve Strawley
Fruit Cove, FL
second time needing service and they are very prompt. Dalton was a great technician. precision is a great company
- Shawn Wienecke
Jacksonville, FL
Your company came recommended by a work associate of mine. I was told my motor was seizing up and I needed a new one. I received a quote of 584.00. I ended up paying the $49.00 charge and sending the tech on his way. A friend of mine came over and fixed the issue in about a half hour for free.
- Toni Walser
Green Cove Springs, FL
Pleased with the service. Technician, Dalton, was polite, and arrived promptly at prearranged time. Very glad the service was scheduled quickly after the problem occurred.
- Annette Bland
Neptune Beach, FL
Dalton Merritt - Thank you so much for the professional service in repairing my mother's garage door. Dalton was courteous and helped us understand what needed to be done in the repair of our garage door. Especially appreciated the prompt response - as the damaged door happened late Friday nite and we were pleasantly surprised that we had Dalton the following morning to repair the door and upgrade the motor. and bent railings. My husband was a garage door installer in the late 80s and I understand how difficult a garage door can be to fix on your own (which definitely will use Precision Overhead Garage door service in the future). Thank you Dalton! You rock! Lorie Langdon
- Lorie Langdon
St. Augustine, FL
Dalton was very professional and polite. I have had Precision Door Service out to repair the door in the past and have always been satisfied with their services. They are up front and honest, and their technicians are highly skilled and knowledgeable.
- Mitchell Maione
Jacksonville, FL
Dalton did a fantastic job repairing our 35 year old garage door. He explained how updating the existing spring system with updated system would be the best solution. Dalton was very professional and a pleasure to talk to.
- Thomas Stewart
Orange Park, FL
I called at 10:30 and Dalton was here at 11:35. He was professional, personable, pleasant and knowledgable. He called for an extra technician to install new motors on 2 doors, adjusted the doors and replaced the gasket on the bottom of 1 door and the rollers. I was very pleased with the service.
- Ellen Ashby
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Technicians: Dalton Merritt
Jacksonville, FL
Good morning, My contractor was Dalton and let me tell you, he was so sweet,kind and caring. Even though my problem was simple he didn't make me feel as such. You guys should give him a raise!! Thank you so much Dalton for your service.
- Ronica Clark
Middleburg, FL
Quick response and excellent service. Repairman fixed problem and instructed me on what to do if problem occurs again. Our go to garage door repair service.
- Robert Harmon
Ponte Vedra Beach, FL
Excellent service and very professional. Dalton was our technician. Very polite and knowledgeable young man.
- Daniel McGeachy
Dalton provided excellent service. He is very professional, friendly, and he knows the tricks of the trade in providing quick, clean, and efficient work. He is a true value to your company and I will definitely be calling on him to do future projects. Keep up the good work Precision in keeping your technicians happy, motivated, well trained, and fully aware of the critical importance of Quality and Customer Service.
- Jorge Perales