Frank Cassidy
Average: 4.97 stars
Frank Cassidy's Bio:
Frank was born and raised in Florida and has been in the industry for over eleven years. He enjoys the outdoors and spending time with friends.
Neptune Beach, FL
Product:
Jacksonville Beach, FL
I was surprised that they not only took my call at 5pm but had someone out in an hour. The door broke at 4:45 (Brace and arm snapped off the door. Brad showed up went over options and then re-enforced the door lubricated as well.Excellent service tech. You have any of my future business
- Steve Norkus
Jacksonville, FL
Frank was very professional and did an excellent job I will be calling precision for future installs & repairs. Thanks Precision and Frank.
- Jim Wright
Fleming Island, FL
Excellent service. Frank was our service rep. And he was on time and professional. I could not have been more pleased with his service. You have an excellent reputation as a company and we will always recommend you. Thank you for your quick response. John Conlin
- JOHN CONLIN
Middleburg, FL
Without a doubt Frank was like a well oiled machine, he not only knew what he was doing, it did it efficiently. Having to replace both springs originally, he advised that all 3 bearings should also be replaced, he gave me the consequences of not doing the repairs, but let the decesion be mine if I wanted him to proceed. Having full confidence his abilities and knowledge, I authorized teh needed additional repairs. Other then a quiet and fully functioning garage door, you would not have even known Frank had been here, the garage was cleaner then when he arrived. I have yur company's name and would never hesitate to call on you again. Job well done!
- Francis Bourrie
Product:
Jacksonville, FL
Appointment time was sooner than expected and installer was on time and even called to let us know he was on his way. Gave us a quote before starting the job and completed the work in a very professional manner. Frank even reprogrammed our cars with the new garage door opener. Would definitely use Precision again.
- Bill Dumire
Product:
Jacksonville, FL
Very friendly, professional, and courteous. Frank showed up within 30 minutes to make a minor adjustment on a new opener installed just that morning
- Raphael Saliba
Jacksonville, FL
OMG!!!! All I can say is that Frank is the BEST!!!! He showed up on time and he explained to me what I needed replaced and what the cost would be. Once we established all that info he got right to the repairing of the 2 door springs that had broken and it only took him like 10 minutes or so. He explained how long the springs typically last and it was indeed right around the time for ours to be replaced. He also checked the wires to make sure they were in tack. I for one knew nothing about garage doors except of how to open and close them with a REMOTE I might add! LOL!! Overall Frank did an AWESOME PROFESSIONAL JOB!! Thank You Frank!! YOU ROCK!!!! If I could give you 10 stars I would.
- Shalina Carter
Product:
Orange Park, FL
Frank was very personable, informative, knowledgable,and efficient . Started with springs, but replaced opener and rollers. System was 22years old . My wife thought something was wrong when she couldn't hear the system. We should be set for life!
- John Dunlap
Product:
Jacksonville, FL
Same day service. Technician was on time and courteous. Technician explained problem and solution including costs prior to repair. Repair only took 30 minutes.
- Sharon Jackson
Product:
Orange Park, FL
Impressed with website and organization. Prompt, courteous, and informative. Was afraid of being "ripped off" when I had to find a company to repair my garage door. I would not hesitate to use Precision Door again or recommend to a friend. Frank was our service tech. John D. CDR, USN, RET
- John Dunlap
Fernandina Beach, FL
Our repair tech Frank was a nice guy and did a great job. The door opens quieter now than it did when the house was new. He explained the problems that we had and kept me updated about how much repairs would cost. We were pleased that our call was answered at 8:30 am on a Monday and that the repair tech was here by 10am. Our garage door was stuck in the down position so it was kind of an emergency. We also were impressed that we were given the name and a picture of the tech in a confirmation e-mail prior to his arrival. Your company is obviously very well managed and we will be spreading the word to our neighbors. Five Stars!!!
- Tim Meredith
Jacksonville, FL
Did a great job installing my new garage door. Was promptly on time for the appointment, very knowledgeable about the product and how best to install it on my specific garage. Thorough in explaining all the functions of the door, warranty and specifications. I would highly recommend this company to any of my friends or family.
- Seth Kimball
Product:
Jacksonville, FL
Excellent service. On time technician, polite and professional. Fixed problem promptly. This company well deserves the highest rating!
- Cynthia Wright
Yulee, FL
What started as a "repair" unfortunately, was diagnosed as the chain/sprocket mechanism breaking. So, we opted to replace rather than repair the unit. After installation of a much quieter unit, our metal wheels grinding against the metal track sounded horrible. We then opted to replace them with the wonderful rubber/plastic wheels. It's SO quiet. What a fabulous difference!! We're thrilled - and have a warranty. What could be better? Oh yes, the technician - who was so professional and very polite. He even programmed my car to the new opener. I couldn't be happier. Thank you for great service!
- Bonnie Magee
Product:
Orange Park, FL
I wanted to love this company. The Office Staff was courteous, knowledgeable and professional. Frank showed up, on time, and worked with me to select the best product and PRICE to suit my needs. A few days later, Kurt, showed up, on time, and did a great job installing the exact door I ordered. A few days later, I had a small problem with the door catching. I thought OK, here we go; this company already has my money, will they care that I have a problem. I called them and they said "No Problem." A couple of days later Kurt was back out, and took care of the issue in no time at all. I love this company. It was a nice bonus that the emailed pictures of the technician so I knew who was showing up. I will recommend this company to friends and relatives that need a new garage door, or a repair.
- James Owens
Product:
Jacksonville, FL
Frank called ahead, arrived on time and efficiently went about servicing our door. He explained what was done and the current condition of our door (old and will need replacing before too long). When asked he shared the cost of a new door but did not try to push anything. A very positive experience.
- Cindy Watson
Jacksonville, FL
I was amazed when I called your company on a Friday evening and found out that there is no additional charge for "after-hours" repairs. I parked my truck, loaded with my stuff in the bed, in my garage for my early Saturday morning plans and the torsion springs broke when my wife got home and hit the opener, so my truck was stuck inside. I called your company and Frank Cassidy came out that evening, on time, and replaced the two torsion springs. He took the time to explain to me how they work, why the break, how long a normal life of a spring is, and looked over all of the other aspects of my garage door system. Very knowledgeable. I greatly appreciate your service and will be calling you the next time I need something done that is garage door related.
- Daniel Pingston
Product:
Green Cove Springs, FL
Excellent service. Fast and no hidden charges.
- Gina Plummer
Jacksonville, FL
Initially, I had a new door installed and received excellent service. After about three weeks I began having problems with the garage motor overhead which I did not have replaced when I installed the garage door. I called them about 6p one night because I couldn't let the door down. Unfortunately on that night we were having a furious storm. However, Precision Doors still came out and installed a new motor in about an hour. I haven't had any problems since that time.
- Callie Williams
Product:
Jacksonville, FL
I called about a garage door that wasn't functioning properly and the technician was very prompt and arrived precisely on time. He evaluated the situation and recommended a new opener, but without any high pressure sales. I highly recommend them for any repairs or installation!
- Andrew Skigen
Product:
Jacksonville, FL
My wife and I are most pleased with our entire experience working with Precision!! From the lady who answered our phone call and scheduled our appointment; to Frank, our estimator, through Kurt, our installer - we received top notch service from a team of professionals who really know their stuff! We purchased a new garage door, the opener system, remotes and a keypad. The pricing was competitive and we did not hesitate to go with this company. We will use Precision again if the need warrants and will not hesitate to recommend the company to our friends and family. The company's website is easy to negotiate and provides all the information you need. An extra bonus is seeing photos of the professionals who will be coming to your home. What a great business concept! Thanks to all at Precision, including the owner, who made our purchases and installation go smoothly, timely and as promised. A great job was done by all.
- Bob Carona
Product:
Jacksonville, FL
I found your ad in the Mint magazine. Great service from initial call to where a rep was onsite for an estimate. Exteremely knowledgeable and great service overall. Will definitely refer and use their service. Well done!
- Connie Bautista
Jacksonville, FL
Excellent service! Very professional! Thank you!
- Virginia Black
Product:
Ponte Vedra Beach, FL
I picked your company because of 5 star comments by previous customers. So I called and got an appointment for next day. I was told who my Technician would be (Frank Cassidy)and then was impressed that I was able to read about your company and see pictures and brief descriptions of all your technicians. That really helps relieve the worry of a stranger coming to my home!! I wish all service companies were so thorough!! I got excellent service from Frank Cassidy for my broken cables and spring roller. And best of all, he kindly spent time telling me how to keep my garage door in good working condition. GREAT JOB AND GREAT COMPANY!!!!
- Susan Lawson
Jacksonville Beach, FL
I was impressed with your handling of my request to reduce the noise of my garage door closing, etc. Your technician, Tommy, did an excellent job and explained what was needed and why. He cleaned up and left the area in great shape. His description of the quality of your replacement parts was very clear. I I would definitively use your service again.
- Robert Flagg
Orange Park, FL
This is exactly the type of customer service that you expect but rarely receive. Frank was on time, knowledgeable and friendly. He fixed the garage door springs and made the difficult repair look easy. Despite the heat and hard work, Frank went above and beyond to ensure I understood the problem and the process. Kudos to Precision for providing a great rep. and Frank for a job well done.
- Bob Santa Lucia
Orange Park, FL
The service that we received was outstanding. Frank Cassidy met with us first thing Sunday morning and repaired our garage door. Frank explained the entire process as he was repairing. He was professional and knowledgeable. Not only did he repair the door by offered maintenance tips to prevent future issues. The customer service offered by this company was above par and I would refer my friends and family. In fact my brother has a garage door problem and is calling today. Thank you Precision and Frank!
- Bob Santalucia
Product:
Jacksonville, FL
Excellent Service! Friendly, fast, wonderful!!!
- Amy S
Product:
Jacksonville Beach, FL
Very professional and knowledgable
- Cheryl S.
Product:
Prompt, courteous, and outstanding service. Frank the technician called to alert us of his arrival time which was well within the appointment window. He repaired the door mechanism and replaced the broken extension spring system with a torsion spring setup which was more cost effective in the long run. He completed the job in about an hour and cleaned up meticulously. I would recommend Precision to friends.
- Daniel Dalesio