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Austin Mattes
Tech ID#: 49
Reviews: 37
Average: 5.00 stars

Austin Mattes

Technicians
Austin Mattes has received 37 reviews, averaging:

Austin Mattes's Bio:

Hi, My name is Austin. I enjoy anything mechanical and fabrication. Customer satisfaction, meticulousness and attention to detail are my strongest traits. I always strive to better myself and the people around me.
Review:

Very professional staff from the office personnel to the technician. Austin did a great job and same day service. I would highly recommend this company.
Christine Robins
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Had a couple issues with my door not opening and closing sometimes. Austin the technician was awesome he was so thorough about explaining everything he was going to do to to get the issue fixed and he did just that. We have not had anymore issues. Thank you so much Austin!
Melissa Hatcher
Service Provided:
Garage Door Repair
Review:

Austin arrived early in the time window I was given. He explained to me that he would first do the 25 point safety check and then give me an estimate on the springs. He explained everything very well and went over the estimates in detail. I was then asked which spring I wanted to use for replacement. After settling that he went right to work. He showed me that the door was balanced. The entire job including payment was done in less than an hour. Very professional and efficient. Garage door works likeit's bran mew. Great job.
Joe Dzwilefsky
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Austin did a fanrasic job of servicing my garage door. He did a thorough inspection of the door and explained what needed to be replaced, adjusted, and lubricated and what my cost would be before he went to work. He was polite, knowledgeable, and efficient. I was extremely pleased with his explanations and his service. I will always use his company and I will ask for Austin!
Lenora Miller
Service Provided:
Garage Door Repair
Review:

Austin did a fantastic job. The garage door looked brand new and it was completely silent opening and closing.
Tracy Brehm
Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Austin did a great job! Very thorough and would definitely recommend them for garage door repairs.
Paul Thomas
Service Provided:
Garage Door Repair
Product:
Rollers
Review:

A neighbor used Precision a few months ago and hence I called them on the recommendation. Austin was a pleasure to work with--polite, timely, patiently and thoroughly explained options and performed what I chose neatly and professionally. My 18 year old home with original opener needed new opener, cables, springs, rollers etc. It now sounds great and operates with ease.
Wendy
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

I received excellent service from your company. I recommend that you contact our HOA Property Management Company, Sovereign & Jacobs, Penny Chamberlain (CASA BELLA property manager), 461 A1A Beach Blvd, St: Augustine, FL 32080, Tel 904 461-5556 to propose your services to the owners of the 56 units in Casa Bella, on Shores Blvd (= 56 garage doors!). Not all garage doors are up to par, for sure. Right now, all our Buildings are being repaired and repainted, and who knows, owners may also want to upgrade their garage doors? Many still have Noisy steel rollers. You can recommend, as example, our Precision garage door installation, at 631 Shores Blvd. If you were able to propose a good price/or discount for installations, maybe other owners will be interested?
Marianne Bosshard
Service Provided:
Garage Door Repair
Review:

Austin, was excellent! Explained everything that was wrong and promptly fixed the issue.
Scott Halford
Service Provided:
Garage Door Repair
Review:

Good product with good service.
William Johnson
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Austin is a tech he communicates very well,i am satisfied with his work
robert hill
Service Provided:
Install Garage Doors
Product:
Springs
Review:

Our torsion springs failed with both gas trapped in the garage. We called Precision that evening based on a recommendation from a friend. The next morning Austin arrived, diagnosed the entire system, recommended changes, and completed all repairs within about two hours. My opinion is that Austin is way above average on the professional and competence scales. The 12 year old door has NEVER worked better. This organization is a rarity in today's lackadaisical mechanical service industry. They are not cheap but I can certainly recommend them to anyone that requires garage door service.
Bob Sistko
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Austin was our service man. He was excellent, very polite and informative. We were very pleased with the service he preformed. We will recommend Precision to others. Thank you again for the excellent service.
Elbert Rogers
Service Provided:
Garage Door Repair
Product:
Rollers
Review:

You installed the original door and have provided great service since. Your service man was excellent, very courteous and new his stuff.
Don Grinter
Service Provided:
Garage Door Repair
Review:

My husband and I were very pleased and impressed by the knowledge, attitude and service performed by Austin.
Nancy Lee
Service Provided:
Garage Door Repair
Product:
Springs
Review:

I was very impressed with your representative who came to my j hp home. Very satisfied.
Larry Napper
Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Very pleased with service and repairman.
Jimmy Schramm
Service Provided:
Broken Garage Door Spring Repair
Review:

Your technician, Austin, arrived on time, inspected the door operating mechanism, and performed the repair in a quick, professional manner. Austin explain his operation and stated check and reviewed the total cost to my satisfaction prior to performing the work. Very satisfied with the service rendered and would recommend your service in the future.
ROBERT SHORT
Service Provided:
Garage Door Opener Repair
Product:
Cables
Review:

Austin provided service at my home today. He was kind, professional, and thorough. This was the second time I have had service and both times were excellent. Thank you!
Lashanda Allen
Service Provided:
Garage Door Opener Repair
Review:

We had the pleasure of Austin coming out to service our garage which broke and we couldn't even open it. Austin came out and was very professional and took the time to explain everything. Even when the price was higher than I anticipated he didn't pressure me and even offered for us to get comparisons, nonetheless we went with his recommendation and we we were very pleased with his service. Thank you!
Michael/ Marcy Rudowitz
Service Provided:
Garage Door Repair
Product:
Springs
Review:

My service man was rite on time, fixed my openers and was finished in a very short time. Thank you
Charles Greene
Service Provided:
Garage Door Opener Repair
Review:

Austin did an outstanding job
John Halton
Service Provided:
Garage Door Repair
Review:

On a scale of 1-5 Austin Mattes was a 5! He is very professional, courteous, on time, with a very friendly attitude. He presented the information on the garage doors in a very understandable way. He explained every detail of all charges. He is very knowledgeable of his product! We will probably purchase a garage door from your co. If so, Austin will be the reason we purchase
Kelly Jones
Service Provided:
Install Garage Doors
Review:

Fantastic service. The response time was terrific. I had just been thru major surgery, and I did not need a disabled garage door! Thank you for being there!
Irene Branch
Service Provided:
Garage Door Repair
Review:

After using the door opener for about a month I've found the unit isn't the quality of the one I repaced. Primarily in that the signal is weaker. I also felt the installer was not that helpful in making sure the whole opening device was operating at its max proficiency.
Ronald Gardner
Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

Josh was excellent. you should work to keep him happy. I did call around the "do not reply" email and you should hear from your phone person that Id like the warranty clarified as 1 year on parts and labor. Painfully for us both I have done an amount of construction and service work and your added disclaimers could be construed to reduce that warranty to 90 days. please clarify the warranty is 12 months, an email is fine. Thank you.
Tom Fleming
Service Provided:
Garage Door Repair
Product:
Cables
Review:

Austin came right in, introduced himself and started to review the problem that I was having with my garage door (not closing with the remote in the morning). He explained what he felt the problem was and the steps he was taking to resolve the issue. Austin is friendly, professional, knowledgeable and polite.
Deborah Wilson
Service Provided:
Garage Door Opener Repair
Review:

Wonderful service! On time, quick fix, Austin was a great service person!
Sheri Schwerdtfeger
Service Provided:
Garage Door Repair
Product:
Springs
Review:

We need to do some repairs on our garage as we are selling our house, I found Precision Garage Door Service my call was answered immediately and they scheduled my service on the day I requested. My service technician was Austin Mattes he called before he came out was on time and was awesome very knowledge about what was going on and took care of the maintenance I needed immediately. on a scale of 1 to 5 they would be a 5 all day.
Amie Kelly
Service Provided:
Garage Door Repair
Review:

Precision is a first-rate company with friendly, professional staff who don’t force the customer to accept expensive services. They suggest what you need & advise what the options are. I definitely recommend them.
Carole Sanjek
Service Provided:
Garage Door Repair
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