Garage Door Repair in Jacksonville Area - Page 36

Kenneth Price

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician was friendly and explained every work detail to me. He finished the job in great time and would recommend your company and this technician to anyone.

Eric C

Nate was on time, friendly and informative. He fixed the issue we were experiencing with our door.

Robin Doyle

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Quick response and same day repair

Jill Hopfe

Excellent experience with Precision Garage Door Service of Jacksonville. Cameron was polite, professional and very efficient, answering all my questions and doing a great job overall! Highly recommend!

Alex Kuehl

I had a very mixed experience with Precision Garage Door Service of Jacksonville. On the service side, this was absolutely 5-star. My garage door would not close because one of the cables had come off the pulley, and they responded very quickly late on a Friday evening when I really needed help. The technician was extremely friendly, professional, communicative, and took the time to explain everything clearly. At no point did I feel pressured into making a decision, and I want to be very fair about that. He showed me that the grooves in my pulleys were almost gone, which made sense since they are more than 20 years old, and he also pointed out that the cables were starting to wear. He recommended replacing both pulleys and cables rather than simply putting the cable back on, especially since the same issue could easily happen again soon. He also noted that my rollers were wearing out, and when I asked about replacing those too, he even contacted his manager and got that price reduced. So to be clear, I was not forced into any of these repairs. I agreed to them because, given the age of the parts and the fact that my garage door would not close, it seemed like the most practical decision at the time. My frustration is with the total cost. I understand that emergency evening service comes at a premium, and I also understand that I made the final decision to approve the work. But after everything was done, I looked up the cost of the parts themselves — the rollers, cables, and pulleys — and found that they can be purchased for under $100 total. That was incredibly disappointing to discover after paying more than $1,200 for the work. I do not work on garage doors myself because I am very cautious about the springs and the tension involved, which is why I chose to call a professional. Since it was late on a Friday and my garage door would not close, I decided to move forward with the repairs rather than spend time researching costs. Afterward, when I looked up the price of the parts and saw how low they were, I was extremely disappointed and came away feeling like I had been charged far more than was reasonable, especially since technician completed the work was done in about 90 minutes. So overall, this review is two-sided: the technician and the service experience were excellent, and I truly appreciated the fast response and friendly professionalism. But I am very disappointed in the pricing, and that is what leaves a bad overall feeling for me.

JAC

Always dependable!

Alex Kuehl

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had a very mixed experience with Precision Garage Door Service of Jacksonville. On the service side, this was absolutely 5-star. My garage door would not close because one of the cables had come off the pulley, and they responded very quickly late on a Friday evening when I really needed help. The technician was extremely friendly, professional, communicative, and took the time to explain everything clearly. At no point did I feel pressured into making a decision, and I want to be very fair about that. He showed me that the grooves in my pulleys were almost gone, which made sense since they are more than 20 years old, and he also pointed out that the cables were starting to wear. He recommended replacing both pulleys and cables rather than simply putting the cable back on, especially since the same issue could easily happen again soon. He also noted that my rollers were wearing out, and when I asked about replacing those too, he even contacted his manager and got that price reduced. So to be clear, I was not forced into any of these repairs. I agreed to them because, given the age of the parts and the fact that my garage door would not close, it seemed like the most practical decision at the time. My frustration is with the total cost. I understand that emergency evening service comes at a premium, and I also understand that I made the final decision to approve the work. But after everything was done, I looked up the cost of the parts themselves — the rollers, cables, and pulleys — and found that they can be purchased for under $100 total. That was incredibly disappointing to discover after paying more than $1,200 for the work. I do not work on garage doors myself because I am very cautious about the springs and the tension involved, which is why I chose to call a professional. Since it was late on a Friday and my garage door would not close, I decided to move forward with the repairs rather than spend time researching costs. Afterward, when I looked up the price of the parts and saw how low they were, I was extremely disappointed and came away feeling like I had been charged far more than was reasonable, especially since technician completed the work was done in about 90 minutes. So overall, this review is two-sided: the technician and the service experience were excellent, and I truly appreciated the fast response and friendly professionalism. But I am very disappointed in the pricing, and that is what leaves a bad overall feeling for me.

LoLo

Noah was polite, knowledgeable, and took his time to make sure everything was right. I can't recommend him enough. Thanks Noah!

angela weaver

Nate was great. He came over and identified the issue. They did the work in a short period of time.

Paris Smith-Charles

Jeff was excellent to work with. He came out the same day and quickly fixed my garage door. I really appreciated that he tried every possible solution first before moving on to more expensive repairs. He also kept me informed throughout the process and explained the potential worst-case scenarios before starting any work. Honest, professional, and very transparent—I would definitely recommend him.

larry mendez

Excellent Tech

Victor Kraenbring

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very disappointed on how business was approached on last visit I was intending to have a new garage door opener installed. The quote I was given was pretty outrageous. I have used your services before. Colton did a great job and was very satisfied that is why I called for your services again. I would enjoy a phone call from someone in upper management to discuss in detail why I didn’t use your services this time. Respectfully, Viktor Kraenbring 302-218-6699

Dean

Response time was fantastic. The garage door wouldn’t open and our car was inside. Our guy did an excellent job. Quickly diagnosed the problem and presented me with the cost of repairs. Repair parts were on the truck and he was done in an hour! Well done.

Sandy Tesch

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional and very prompt. Highly recommend this company and Caleb our service tech. Im dad we had to have this expensive repair but I know it was done right and I'll have many years of a great functioning garage door now.

Jim

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Called for service 8:45 am. Said they would come out between 10-2. Arrived 11:00 am. Had my repair completed by 11:45 and back in service. Repair person was very courteous & experienced & I was happy to have job completed in such short time. Pleased overall with everything. Thanks

Joe Longhini

Noah did a fantastic and efficient same-day job for our warped door. Excellent customer service skills, we would definitely seek any further services from him!

Christiane Ramos

Great service! The technician arrived early in the morning, quickly assessed our garage door, and clearly explained the repairs and maintenance that were needed. We decided to replace all of the worn-out parts, and he had everything on hand to complete the job right away. The work was done efficiently and professionally. Our garage door now operates smoothly and almost silently. We are extremely happy with the service and would definitely recommend them.

John Lamkin

Repair man was timely and did a great job.

Gary Mayo

Excellent experience. Guys did a great job and price was reasonable.

Michael Osborne

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I read the reviews then called them. The lady took my information. 25 mins later Ray called to advise me he would arrive. 6 mins later he was on the the job. Broken spring and worn coils. 1 and 1/2 hours later he had replaced and finished. This is a first class operation from the receptionist to Ray. A bit pricy but very professional, highly recommend them.

Christopher Goodin

Cameron was very polite and fixed the garage door with ease. Quick turnaround. Would recommend.

Patti Smith

Excellent customer service! Franklin is prompt, professional and a very hard worker. He is also courteous and patiently answered all of my questions. Ten stars for Franklin and Precision garage doors! Thank you!!

Ann Howell

The technician was wonderful explained everything Thank you Rey

Brandy Hoffman

Rey was amazing! Excellent customer service, very respectful of property, and completed the repair quickly. If we ever need repairs in the future, I will ask if Rey is available.

Satisfied Returning Customer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called Precision at 2:40 pm to schedule a garage door repair and they scheduled between 4 and 8 pm same day. Hayden arrived with a smile on his face less than an hour after scheduling the appointment. Communication via text was excellent. Hayden was polite and explained the repair options after assessing the problem and provided the quote and the job was completed in less than an hour and a half. Hayden replaced two springs, the shaft, three bearing plates, and ten rollers. Very pleased with the promptness of the service and Hayden’s professionalism and attention to detail. Will definitely call Precision in the future if the need arises and highly recommend.

Carole Kasserman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very impressed with your company. I called and you had someone out here within a little over an hour. Diagnosed my problem and fixed it. Your technicians were extremely nice, professional and knowledgeable.They Went out of their way to be helpful and to help me understand what was wrong. I’m an 82-year-old woman and people are always trying to take advantage of me. Your guys were very polite and couldn’t do enough to help me move stuff out of the way. I’m very pleased with the job that they did. More companies need employees like the two guys that came out. I will definitely recommend your company to anyone who needs your service. Thanks for the excellent service Carol Kasserman

Jane Horwat

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Rey did a wonderful job on our garage door.Rey couldn’t have been anymore helpful and explained everything that he was doing to the garage door. If we have any problem with the door I would be happy to see him come to the house again.

Dennis Brizzi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I have used Precision for the last 12 years. They are always prompt and review your entire door system and make recommendations. There is no push or pressure to do any repairs they review everything and give you recommendations the rest is up to you. The technicians are well trained and will answer any and all questions you may have. I rely on Precision and recommend them to those who wish to be treated by real professionals.

Geraldine Sexsion

Chad called to let me know he was on the way. He was polite and answered all my questions. He also gave me options for updating the motor without any pressure. Thank you Precision Door and Chad.

Ann Howell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician was through and friendly and explained everything and found the best price