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Read what people are saying
about Precision Garage Door

Precision Garage Door of Jacksonville
has received 57 reviews, averaging 4.00 Stars:
Review:

Excellent service, customer service and follow-up. Highly recommend this company!!!
Jim P.
Michael Gavandalli Service Provided:
Garage Door Opener Repair
Technicians:
Review:

Nick was professional, courteous and competent. He explained our options for repairing our garage door opener and offered his best recommendation. He performed the service, installing a new garage door opener and new rollers; he cleaned up after he had finished.
Dr. Rob
Nick Exendine Service Provided:
Garage Door Opener Install
Product:
Rollers
Door Installers:
Review:

On time, knowledgable and reliable service. Professional from beginning to end. Paid a bit more than others were charging but felt it was worth it. Also forgot to give $50 off coupon before I paid. Called office next day and they honored my coupon.
Rick Persons
Sean Smith Service Provided:
Garage Door Repair
Technicians:
Review:

Billy was great, company is expensive but first class job and warranty for life.
Chris Strider
Billy James Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Prompt service, very knowledgeable, and customer-oriented. Excellent service, albeit pricey.
Don & Fiona Draper
A.J. Edmondson Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

The response to our request for service was amazing , less than 1 hour . The technician was great and did a beautiful job ! The only problem is the expense ! They charge heavy but I guess if u want quality then gotta pay for it !!!!
William Booras
Service Provided:
Garage Door Repair
Review:

Good install techs. Arrived on time. Called in advance. Door looks and works great. Only negative was no mention was made that I needed receipt to get warranty work on previously purchased opener. One would assume company would track customers warranties or ask in advance to bring paperwork.
Vern Grandgeorge
Dan Mangus Service Provided:
Install Garage Doors
Product:
Garage Doors
Door Installers:
Review:

The techs showed up on time. They did not know exactly what service I had already purchased.; That was not a good start. They did do a good job however
Jim Healey
Rob Williams Service Provided:
Garage Door Opener Repair
Door Estimator:
Review:

can't comment on the product yet (garage door opener) because i just got it installed. However, AJ, my tech was very helpful in helping me make some major decisions on certain avenues I needed to take. He also made sure I got all the discounts I was entitled to. Product was rather pricey I thought.
Virgina Morgan
A.J. Edmondson Service Provided:
Garage Door Opener Install
Product:
Opener
Technicians:
Review:

Ryan was on time, very professional, and informative. Most of he has the persona all companies should embrace.
Alan Young
Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Frank did an awesome job. He was very professional, friendly and explained what needed to be done. I would definitely recommend Precision to anyone I know that would need a new garage door or just a repair.
Elizabeth Eddy
Frank Cassidy Service Provided:
Garage Door Repair
Technicians:
Review:

Installer was very fast and efficient. The girl in the office was also very good.
Hollis Andrews
Michael Gavandalli Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Date: 07/10/2015
Garage Door Repair
,
Review:

Jeremy was an awesome tech. Came to the house and was very respectful to both people and property. Did the job in a timely fashion and moved on with his day. Would def ask for him again!
Kyle & amanda Carr
Jeremiah P Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Door Installers:
Review:

Very prompt and professional service. Technician was very courteous and knowledgeable.
Evelyn Torres
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Technician was awesome, clean-cut, polite and extremely knowledgeable. Fast, extremely efficient company. Had all the parts necessary on hand. They showed up on time over a holiday weekend. The only thing that would hold me back from giving them 5 stars was cost. They are on the pricier side but do a good job. I'll use them again!
Jeff Dougherty
Tim Van Vuren Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Sean Smith with Devon assisting did the spring renewal. Quite a fountain of knowledge. He was very professional and could not have asked for a better technician. He explained everything he was doing and was done in a timely manner. I will definitely be recommending Precision to my friends and family, and telling them to ask for Sean.
Roger Dandy
Sean Smith Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

I have no issues with the technician that came and repaired our door. He demonstrated a thorough knowledge of garage doors. If the occasion should arise that a needed further repairs to our garage door I would be very happy should Precision elect to send the same technician as used this time. The area that prevents me from giving Precision 5 stars is the cost factor. When I called Precision on Sunday 9/14/14 the lady quoted a cost of $148.00 per spring replaced. When I told her I would look around and get back to Precision if Precision proved to be the best repair service for the problem I had. Just before our conversation concluded the lady offered both springs being replaced for $229.00 which was the offer I accepted and we made the appointment for Monday morning. When the technician arrived the subject of a $48.00 service charge was to be added to the invoice. When I balked at that and told the tech what I was told on Sunday. To clear up that discrepancy the tech removed the $48.00 service charge. While working the spring replacement the tech noticed, and brought to my attention, a defective bracket that held the spring rod up at the ends. When asked the cost to replace the two brackets he quoted me from his manuals a total of $119.00 for both. Having been convinced the of the need, I approved the addition of the two brackets to my invoice. In today's sluggish economy cost control becomes an issue for most home owners. Every thing costs more. Planning expenditures may well be the difference between living within our means or losing everything.
Frank Hall
Service Provided:
Garage Door Repair
Product:
Springs
Review:

i really love the job that was done on my garage door. The technician was professional and informative.
Donald Hampton
Frank Cassidy Service Provided:
Broken Garage Door Spring Repair
Technicians:
Review:

I received exceptional service. Gill was very informative and provided very good tips on how I can better take care of the equipment. He provided several solution and options to address the issue with the garage. I was very pleased with the work and level of service provided. I would definitely give a referral to anyone interested. What a great company of integrity.
Daphne Whitfield
Service Provided:
Garage Door Repair
Review:

Very Professional and a good salesman.
Tim Kassing
Sean Smith Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Tim was efficient and explained all the issues before the work was done Good representative for your company
Dave Kulik
Tim Van Vuren Service Provided:
Garage Door Repair
Product:
Rollers
Technicians:
Review:

Tim did a good job in replacing the door opener motor and guide. HE also replaced the wheels for the door. He was professional and timely in taking care of the situation.
KEITH KIRKSEY
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Review:

I saw your advertisement and asked some of my friends who told me they heard all good things about your company. I called for an appointment and Bill Schultheis was the technician. Both Bill and Brent were very courteous and professional. They explained everything in a way that I could easily understand. They completed the work quickly and left the garage as clean as it was before they came. I will definitely recommend your company and these two gentlemen to my friends and neighbors.
Penny Roehrig
Bill Schultheis Service Provided:
Garage Door Repair
Technicians:
Review:

I saw your advertisement and asked some of my friends who told me they heard all good things about your company. I called for an appointment and Bill Schultheis was the technician. Both Bill and Brent were very courteous and professional. They explained everything in a way that I could easily understand. They completed the work quickly and left the garage as clean as it was before they came. I will definitely recommend your company and these two gentlemen to my friends and neighbors.
Penny Roehrig
Bill Schultheis Service Provided:
Garage Door Repair
Technicians:
Review:

The technician who gave me the estimate, Sean Smith, was professional, thorough, knowledgeable, has A+ sales and communication skills. The professional vehicle lends to the credibility of the company, I expect. Currently we are reviewing the best value options of which garage doors to purchase and this Company is at the top of our list.
Christine Nagle
Sean Smith Service Provided:
Install Garage Doors
Technicians:
Review:

The technician who gave me the estimate, Sean Smith, was professional, thorough, knowledgeable, has A+ sales and communication skills. The professional vehicle lends to the credibility of the company, I expect. Currently we are reviewing the best value options of which garage doors to purchase and this Company is at the top of our list.
Christine Nagle
Sean Smith Service Provided:
Install Garage Doors
Technicians:
Review:

Chad gave me the estimate and his presentation helped me decide to go with Precision. When I called the office to say I would accept the proposal, I was told the person who would schedule the job was on the phone and would get right back to me. After waiting 5 hours, I called Chad and he took care of communications from then on. Based on the lack of a timely reply, you almost lost the job to a competitor.
John Mcdonald
A Response from: Jason Sheppard

John, thanks for the feedback. I sincerely apologize for the delay in the call. That is not normal, we strive to have the best customer service and what you are explaining is NOT. We will look into and make sure we improve. Thank you for your business and I am glad we were able to get the door in great working order.

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

everything is great except the electric eyes don't work...I have tried adjusting them but wont work, please advise.
Frederick Goethe
A Response from: Jason Sheppard

Thanks for the feedback. It sounds like you had a faulty sensor. I am glad that we were able to come back and get it fixed for you. Thank you for the business and please let me know if you have any future issues!

Service Provided:
Broken Garage Door Spring Repair
Review:

Frank was very professional and handled himself very well. In the end I needed a new garage door opener and was only offered a brand that Precision Doors has and which I have never heard of before. I would have liked to have been offered other brands, pricing and recommendations.
Charlene Sullivan
Frank Cassidy Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technicians:
Review:

I was very impressed that i could have my garage door fixed within a matter of hours from the time it broke. the technician was very helpful and did a great job. thank you!
Stephen Malick
Sean Smith Service Provided:
Broken Garage Door Spring Repair
Technicians:
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