Read what people are saying
about Precision Garage Door
Precision Garage Door of Jacksonvillehas received 103 reviews, averaging 4.00 Stars:
Orange Park, FL
St Johns, FL
Positives: Very professional organization from top to bottom. The girl who took the initial call got a guy out the same day; he, in turn, showed up promptly and worked quickly, efficiently, and cleanly. They were both courteous and knowledgeable. That doesn't happen by accident, especially these days. The new opener is quiet and better than the one I had. Negatives: I have an issue with the new keypad. It is a downgrade from what I had. It doesn't allow guest codes, and it also needs a code to close the door from outside. I would have liked to have known beforehand if a better keypad was available, I'd have paid for it. We go in and out of our garage door a lot - it is our main point of ingress and egress - and don't normally used the car remote. So keying in code to close the door every time is tedious, and changing the code every time we want to let a guest in is not good either. I made this known to customer service, the technician contacted me and said he would look into options and then never called me back. One star ding for that. Overall very positive, but the issues I mentioned will be an every day reminder that they didn't follow through.
- John A.
Product:
St. Augustine, FL
Reggie Davis was very professional. Laid out everything that was supposed to be done. I felt he was honest with me. He also gave me suggestions to improve the system. He is good guy!!!
- Mac Auguste
Ponte Vedra Beach, FL
As Usual , excellent / prompt service to install a new key pad ,,, Your technician was friendly & obviously very knowledgeable
- Jack Williams
Product:
Jacksonville, FL
George was very courteous and knowledgeable.
- Richard Rivera
St. Augustine, FL
Shane did a really good job. he is a hard worker
- Robert DeAngelo
Jacksonville, FL
I had an emergency with my garage door falling off its tracks back in August 2011. Precision responded immediately and came out and repaired my door. It really saved the day at that time. Keeping that timely response in mind, I contacted Precision to replace broken rollers on my 34 year old door. Upon arrival it was discovered that main door spring was also broken. Received complete over haul to include;new spring system, new rollers, new opener/remotes, and a ton of alignments and much needed safety checks. The technician was fantastic and very professional. He's a KEEPER. Thank you for such great service. I will refer your firm to anyone in need of garage door service/maintenance. I am very happy with my servicing.
- Charles McLendon
Product:
Orange Park, FL
Mike is definitely 5+ stars in professionalism, product knowledge, & install/service expertise! On the other hand, your products are a little too overpriced, I think - It must be the consequences for buying a lifetime warranty. 250$ each for springs?.. 90$ for a pair of cables?... and so on!. So in my opinion, I can only offer you a 3- stars in cost-effectiveness. Because of your service quality, I will definitely consider you again in the future. Thank you!
- Abraham Vinoya
Jacksonville, FL
The site was very informative, but I could not get to give me a quote.
- Wayne Schmelz
Ponte Vedra Beach, FL
great service, Shawn the technician was great. Diagnosed the problem and sold me the package deal to replace springs, cables, etc. Good service but expensive....
- John & Donna Parrish
Product:
Ponte Vedra Beach, FL
Our door opener was 25 years old and the drive belt had come off. The repairman said it was a “dinosaur” and sold us a $696 new opener with WiFi. He was early getting to our house and worked very quickly doing a great job. He explained the new wall remote and said we needed to download the app so we could use our phones, if needed, to open/close the door. After he left, getting the app installed and working on the first of two phones was simple, as he said. The second phone was not so easy. My only suggestion would be that if a new system is installed at a home where the residents are over 50, that the repairman stay and make sure it is completed. We finally called the company and they had someone call us back who was most helpful. Both phones now work and we are happy. Another note...we had seen on TV that the service call was free. We failed to mention the ad and were told we would be charged $49. I called back to question that and was told you have to mention the ad. (We didn’t remember hearing that on the ad.)They then said they would remove the service charge, which was great...so make sure you mention the ad!!!
- MBur
Product:
Jacksonville, FL
Very friendly and fast service even on weekends
- Chris Kohn
St Johns, FL
As always great service!
- Paul Haas
Atlantic Beach, FL
Good
- Stuart Hicks
Jacksonville, FL
Excellent service technician. Garage has never moved as smooth. Will definitely recommend company to others. If I could have got the door serviced on the weekend instead of waiting, a 5 star rating could have earned.
- Eric J
Product:
Jacksonville, FL
Great service from Precision. If you are looking for a garage door, please stop here first. This company is very customer service oriented, and by the way very reasonable compared to others. They care about the customers on every level. We were provided a new garage door and I have nothing, but positive to say at this time. The service and sales technicians have great knowledge and explains everything in detail. I am very big on customer service and this company has it hands down. Thank you for the great service I will tell others about my experience.
- KFAM
Ponte Vedra Beach, FL
Excellent service, customer service and follow-up. Highly recommend this company!!!
- Jim P.
St Johns, FL
Nick was professional, courteous and competent. He explained our options for repairing our garage door opener and offered his best recommendation. He performed the service, installing a new garage door opener and new rollers; he cleaned up after he had finished.
- Dr. Rob
Product:
Jacksonville, FL
On time, knowledgable and reliable service. Professional from beginning to end. Paid a bit more than others were charging but felt it was worth it. Also forgot to give $50 off coupon before I paid. Called office next day and they honored my coupon.
- Rick Persons
Fernandina Beach, FL
Billy was great, company is expensive but first class job and warranty for life.
- Chris Strider
Product:
Orange Park, FL
Prompt service, very knowledgeable, and customer-oriented. Excellent service, albeit pricey.
- Don & Fiona Draper
Product:
Neptune Beach, FL
The response to our request for service was amazing , less than 1 hour . The technician was great and did a beautiful job ! The only problem is the expense ! They charge heavy but I guess if u want quality then gotta pay for it !!!!
- William Booras
St. Augustine, FL
Good install techs. Arrived on time. Called in advance. Door looks and works great. Only negative was no mention was made that I needed receipt to get warranty work on previously purchased opener. One would assume company would track customers warranties or ask in advance to bring paperwork.
- Vern Grandgeorge
Jacksonville, FL
The techs showed up on time. They did not know exactly what service I had already purchased.; That was not a good start. They did do a good job however
- Jim Healey
Middleburg, FL
can't comment on the product yet (garage door opener) because i just got it installed. However, AJ, my tech was very helpful in helping me make some major decisions on certain avenues I needed to take. He also made sure I got all the discounts I was entitled to. Product was rather pricey I thought.
- Virgina Morgan
Product:
Jacksonville, FL
Ryan was on time, very professional, and informative. Most of he has the persona all companies should embrace.
- Alan Young
Product:
Jacksonville, FL
Frank did an awesome job. He was very professional, friendly and explained what needed to be done. I would definitely recommend Precision to anyone I know that would need a new garage door or just a repair.
- Elizabeth Eddy
St Johns, FL
Installer was very fast and efficient. The girl in the office was also very good.
- Hollis Andrews
Jacksonville, FL
Jeremy was an awesome tech. Came to the house and was very respectful to both people and property. Did the job in a timely fashion and moved on with his day. Would def ask for him again!
- Kyle & amanda Carr
Green Cove Springs, FL
Very prompt and professional service. Technician was very courteous and knowledgeable.
- Evelyn Torres
Product:
Very professional, courteous and thorough. Love my new garage door. I can operate door from anywhere and my garage is much cooler. This my 2nd door from Precision Garage Door.
- Linda Lefebvre